Tax System Program Manager (NCS) - BCIT

Baltimore City•City of Syracuse, NY

2d•$107,187 - $176,715

About The Position

The Tax System Program Manager will be responsible for the end-to-end oversight of the implementation of a new tax system for the City of Baltimore. This includes vendor management, implementation, data migration, user training, and post-go-live stabilization. This role requires a leader who can navigate the complexities of a large public sector environment, manage diverse stakeholder interests, and ensure the program delivers on its objectives of improved efficiency, enhanced constituent services, increased revenue capture, and robust compliance.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field.
5 years of Program Management experience.
10 years of progressive experience in managing large scale, complex technical transformations.
Experience managing SaaS vendors.

Nice To Haves

Experience in financial systems is preferred.
Application Development or Data Analysis backgrounds preferred.

Responsibilities

Develop and maintain the comprehensive program roadmap, charter, and governance structure.
Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and City Council.
Serve as the primary point of contact for the selected implementation partner(s).
Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.
Manage the multi-million-dollar program budget.
Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.
Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, City Council, and the public.
Proactively manage expectations and build consensus.
Champion and co-lead a comprehensive OCM strategy.
Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.
Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political).
Manage and resolve escalated issues from individual project teams.
Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants.
Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).
Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.