TAX SPECIALIST I - 73002569

State of Florida•Tallahassee, FL

1d•Hybrid

About The Position

This is a Tax Specialist I position in the General Tax Administration Program's, Taxpayer Services Process, Tax Information Section. The incumbent provides guidance on policies and procedures regarding laws, collection activities, and accounting principles from complex tax related inquiries to both internal and external customers. The incumbent also researches tax issues and laws and examines taxpayer accounts for compliance using the System for Unified Taxation (SUNTAX). Additionally, the incumbent may provide training and assistance in several areas of taxation.

Requirements

Currently employed with the Florida Department of Revenue.
Eighteen months of experience providing customer service that includes telephone or written communication.
Eighteen months of experience researching and resolving account issues in the System for Unified Taxation (SUNTAX) or CAMS.
Must complete all assigned training and receive a score of at least 80% on any assessments to retain this position.

Nice To Haves

Eligible for teleworking after successfully completing training and meeting performance expectations.

Responsibilities

Provides guidance on policies and procedures regarding laws, collection activities, and accounting principles from complex tax related inquiries to both internal and external customers.
Researches tax issues and laws.
Examines taxpayer accounts for compliance using the System for Unified Taxation (SUNTAX).
May provide training and assistance in several areas of taxation.
Answer a large volume of calls up to 7.5 hours a day.