LIMITED DURATION TAX AND FINANCIAL SERVICES COORDINATOR I - CIVIC

METROPOLITAN FAMILY SERVICE•Gresham, OR

37d•$55,640 - $57,253•Onsite

About The Position

Metropolitan Family Service is seeking a Tax Site Coordinator I for a limited duration role to provide daily operational support and coordination for the Volunteer Tax Preparation activities of the Impuestos Comunitiarios tax site at the MFS Civic location. This role ensures the site runs efficiently, volunteers are supported, and taxpayers receive high-quality service. The ideal candidate thrives in a fast-paced environment, possesses excellent customer service skills, and can maintain composure under pressure. This role will also assist with seasonal volunteers and staff scheduling and administrative issues to ensure robust and accurate tax services are provided.

Requirements

Exceptional ability to remain calm and focused under pressure and to instill that calm in others.
Effective prioritization and organizational skills in a fast-moving environment.
Strong mentor and motivator, creating a warm, supportive environment for volunteers and clients alike.
Demonstrates empathy, self-awareness, and the ability to build strong, trusting relationships.
Empathy toward clients facing barriers and fears around tax processes and government interactions.
Skilled in de-escalation and conflict resolution.
Clear and approachable communication with staff, volunteers, and clients.
Proven ability to manage multiple tasks and teams efficiently.
Strong collaborator across teams and external partners.
Comfortable coordinating logistics, scheduling, and resource management.
Familiarity with or ability to quickly learn relevant federal and Oregon tax codes.
Proficiency with Microsoft Office and general computer use.
Ability to handle sensitive information with discretion and professionalism.
Experience managing teams or volunteers in dynamic, high-pressure environments, with an ability to prioritize, delegate, and support diverse groups.
Experience with database management and quality assurance.
Fluency and ability to communicate effectively in English and Spanish is required.
Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner.
Must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
Must complete a criminal background check.

Nice To Haves

Licensed tax consultant or IRS-certified volunteer tax preparer experience preferred but not required at hire.
BA/BS in public service or human services or equivalent related experience.

Responsibilities

Provide daily operational support and coordination for the Volunteer Tax Preparation activities.
Ensure the tax site runs efficiently, volunteers are supported, and taxpayers receive high-quality service.
Assist with seasonal volunteers and staff scheduling and administrative issues.
Maintain a calm demeanor in a fast-paced environment, skillfully triaging client needs and managing conflicts with empathy.
Foster a calm, organized, and inclusive workplace by mentoring staff and volunteers of diverse backgrounds.
Delegate tasks effectively to ensure smooth, efficient operations during high-demand times.
Quickly assess situations, prioritize competing demands, and make sound decisions in a fast-paced environment.
Create a welcoming atmosphere where volunteers can grow their skills, collaborate, and feel valued.
Monitor and review tax preparation services to ensure compliance and accuracy.
Respond calmly and promptly to emergencies involving clients or volunteers.
Facilitate ITIN application services as a Certified Acceptance Agent.
Attend team meetings, assist other sites as needed, and fulfill other tasks as assigned.