People Advisory Services - Global Payroll Operate - US Payroll - Tax Services Manager

EY•Dallas, TX

3d•Hybrid

About The Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Tax – National Tax – EDGE – PAS – Global Payroll Operate – US Payroll – Tax Services Manager Ernst & Young LLP's National Tax and EY EDGE practices are made up of teams of professionals providing specific tax technical services to US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes the EY organization in the marketplace. The opportunity Our Global Payroll Operate practice focuses on helping our clients effectively manage their global payroll needs proactively and responsibly in 150+ countries. Our quality service and technical network enable you to help clients reduce inefficiencies, mitigate risk and drive process improvement within their payroll functions. We believe that by managing clients' payroll obligations, we can make a critical difference, and you'll be at the heart of this mission. Our market-leading approach combines extensive local payroll service experience with a standard global payroll compliance and implementation methodology. With engagements involving a few countries or many, you will have the opportunity to provide clients an integrated, consistent, quality service that unlocks the potential of the payroll function across the entire process. Your key responsibilities As a Tax Services Manager, US Payroll Operate, you will lead end‑to‑end US payroll service delivery with a strong focus on client satisfaction and operational excellence. In this role, you will oversee payroll processing activities, manage resources, and ensure performance against client‑defined KPIs. You will support the project management of system enhancements, new service rollouts, and client‑driven initiatives. Additionally, you will contribute to continuous innovation by helping develop next-generation payroll solutions and improving project delivery tools. Key capabilities include effective delivery of payroll services using SAP ECP and PCC, strong client and vendor management, resource planning, and the development and maintenance of process documentation.

Requirements

US Payroll process knowledge (including implementation and recurring payroll operations) using SAP
Managing multiple payroll deliveries at a time using SAP as a payroll processing system
Working knowledge of different SAP systems and modules to be able to drive meaningful conversations with clients and SAP technology support teams
Juggling projects and priorities as per agreed deadlines and escalations
Testing management skills
Data conversion reconciliation experience
Strong analytical skills, problem-solving ability and attention to detail
Payroll Parallel testing experience
Project management skills
Large payroll implementation project experience with SAP as payroll solution
5 years of end to end payroll processing and payroll delivery management on SAP ECP, PCC and other modules
10+ years of US payroll processing and compliance experience
Bachelor's degree and relevant post-graduate qualification, preferably with an emphasis in Sciences, MIS, Finance or Accounting
US Payroll implementation and project management experience
Possess an approved HR or business-related certification, or is actively progressing toward one-including SHRM-CP/SHRM-SCP; PHR, SPHR, or GPHR through HRCI; Certified Payroll Professional (APA)
Strong numbers acumen, including analytical abilities and proficient skills in Excel, MS Access, SQL Queries, or other leading data analytics tools in the market
Experience in payroll integration with leading global HCM platform such as Workday, SAP HR, SuccessFactors or Oracle
Excellent organizational skills with a proactive approach to problem solving and attention to detail
Strong analytical, project management, and organizational skills, with a detail-oriented approach
Willingness to travel as needed, and working in a balanced hybrid environment

Nice To Haves

SAP technical and configuration knowledge
Presentation and leading a demo capabilities
Benefit/HR integration project experience
Working knowledge of GL reconciliation
Payroll consulting experience as a senior functional consultant, testing lead and /or project manager for medium to large payroll projects
Prior experience with client facing service industry
Ready to work flexible schedule as per client requirements

Responsibilities

Managing large US payroll projects or recurring payroll delivery processed on SAP payroll software ensuring timeliness and accuracy, which will require ownership, project management, decisions and resolution, including the escalation of client, central support teams and internal country issues
Provide/drive innovation and continuous improvement for our global payroll solutions or tools
Developing relationship with clients and become their trusted advisor
Train, mentor and develop the team to provide them with required US payroll or technical knowledge to grow within the team
Working, directing and resolving questions from local countries by working with various central support teams and payroll software vendors
Identifying opportunities to improve our project delivery tools and templates
Building on technical competence by keeping up to date on global trends, developments and regulations and applying them to moderately complex situations and undertaking non-routine, complex project-type work as requested by clients
Defining future process after Go live and stabilization
Raise red flags on any delays during implementations
Manage EY-internal stakeholders, client and vendor communications and relationships
Prepare SOPs and workflow document for client payroll processing
Work with other managers towards learned lessons and opportunities for improvements for future implementation
Support Senior Manager in managing business development conversations, practice management and engagement economics

Benefits

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
The base salary range for this job in all geographic locations in the US is $103,600 to $189,900.
The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $124,300 to $215,800.
Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

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