Tax Operations Assistant Chief

State of Connecticut•Hartford, CT

2d•Hybrid

About The Position

The Tax Operations Assistant Chief assists the Tax Operations Chief in administering the programs and operations of the Department of Revenue Services’ Operations Division. The role supports oversight of staff and operations across the Processing, Registration, Accounts Receivable, and Corrections subdivisions, including the handling of state tax returns and documents, deposit of tax revenue, billing, credits and refunds, business registration and licensing, internal accounting, and programs to ensure taxpayer information is accurate and valid. The position assists with division policies, goals, objectives, programs, procedures, staffing, performance standards, and budget preparation. It maintains contacts with individuals inside and outside the division, supports implementation of changes needed to comply with state laws and department policy, and leads recruitment and hiring activities. The role may also assist in drafting proposed tax legislation and perform related duties. This is a hybrid position with a Monday–Friday schedule. Work schedules are determined based on operational needs. This recruitment is internal to the Department of Revenue Services and is open only to its employees.

Requirements

Nine years of experience in technical work in taxation or in a large computerized financial record-keeping system.
At least one year of the general experience must be in a supervisory capacity, defined as scheduling, assigning, and overseeing work and establishing performance standards for professional staff. For state employees, this experience is interpreted at the level of a Tax Operations Unit Supervisor.
Considerable knowledge of and ability to apply relevant state and federal laws, statutes, and regulations.
Knowledge of and ability to apply financial data systems and registration, processing, examination, and accounts receivable operations.
Knowledge of and ability to apply management principles and practices.
Knowledge of accounting and auditing techniques and principles.
Considerable interpersonal skills.
Oral and written communication skills.
College training may substitute for general experience at 15 semester hours for one-half year of experience, up to a maximum of four years for a bachelor’s degree.
A master’s degree in business administration, accounting, or taxation may substitute for one additional year of general experience.

Nice To Haves

Experience with project and time management, prioritizing multiple tasks and responsibilities.
Experience leading staff, managing productivity, and establishing measurable goals.
Experience increasing efficiency through process improvement techniques.
Experience implementing change through communication, research, leadership, and analytical skills.
Experience managing and collaborating across all levels of a diverse staff to achieve common goals.

Responsibilities

Assist in administering Operations Division staff and operations, including directing staff in the Processing, Registration, Accounts Receivable, and Corrections subdivisions.
Support the receipt and processing of state tax returns and related documents; timely deposit of state tax revenue; generation of bills, credits, and refunds; Connecticut business registration and issuance of permits and licenses; maintenance of the internal accounting system; and programs that ensure taxpayer information is accurate and valid.
Assist in developing, implementing, and evaluating division policies, goals, and objectives.
Assist in designing and developing division programs and activities.
Assist in implementing new procedures and procedural revisions.
Assist in determining appropriate staffing levels and direct staff management and coordination.
Assist in designing and implementing performance review standards for division staff.
Assist in preparing the division budget.
Maintain contacts with individuals within and outside the division who may affect policy or program activities.
Assist the Tax Operations Chief in assessing the impact of changes and implementing changes to ensure compliance with applicable state laws and department policy.
Lead staff recruitment and hiring, including outreach, interviews, and selection.
May assist in drafting proposed legislation covering tax statutes.
Perform related duties as required.