Tax Manager

ADP•Alpharetta, GA

11d

About The Position

The TotalSource Tax Service team manages timely, accurate, and auditable tax filings across Federal, State, and Local jurisdictions while maintaining compliance with the PEO/CPEO service model. The team works with internal and external partners, including Compliance Solutions, Finance, Accounting, Payroll, Audit, Legal, State Agencies, and external vendors. The Tax Manager leads a team supporting clients’ tax needs and keeping their tax accounts compliant with Federal, State, and Local agencies. The role collaborates with partners and the TotalSource leadership team to drive strategic changes, implement service enhancements, reduce penalties and interest, and provide fiduciary oversight.

Requirements

At least 1–3 years of people leadership experience.
Prior experience with associate development.
Excellent communication and interpersonal skills, with a track record of successful stakeholder engagement.
Strong attention to detail, organization, and time-management skills.

Nice To Haves

Bachelor’s degree in accounting, finance, or a related field; CPA or equivalent certification is highly desirable.
At least 3 years of related experience in employment taxes or payroll.
Implementation experience.
Payroll tax experience.
3–5 years of people leadership experience.
Tax account management experience.
Knowledge of Professional Employer Organization (PEO) structures and requirements.
Familiarity with State Unemployment Insurance, State Income Tax, Local, and special taxes.
Knowledge of employment tax regulations, regulatory compliance, accounting principles, and financial reporting.
Proven leadership and resource-management skills, including the ability to motivate and direct a high-performing team.
Outstanding command of Microsoft Excel, including macros, pivot tables, complex functions, and data visualization tools.
Exceptional analytical, organizational, and problem-solving abilities.

Responsibilities

Lead and inspire the team to deliver high-quality client service on tax account management activities.
Maintain relationships, resources, and operational controls across TotalSource Tax Operations to support the client experience and targeted performance standards.
Manage associates responsible for internal and external service and operational metrics.
Support associate engagement, retention, talent and career development, performance coaching, and programs that improve service and technical expertise.
Monitor inbound calls, cases, service level agreements, standard operating procedures, and client satisfaction.
Use call monitoring, dashboards, Net Promoter Score surveys, and other channels to identify coaching and process-improvement opportunities.
Develop and apply controls, communications, reporting, and checks and balances to mitigate risk and reduce financial exposure and liability.
Ensure compliance with regulatory agencies and tax filing requirements.
Serve as an escalation point for matters requiring additional support and oversight.
Drive continuous process development, improvement, and refinement, including standards that promote measurable results, scale, and consistency.
Ensure staff complete training on standardized processes and service standards.