Tax Learning Program Leader (Manager)

Grant Thornton•Chicago, IL

15h•Hybrid

About The Position

The Learning & Effectiveness (LE) Tax Learning Program Leader (LPL) reports to the Business Learning Leader and is responsible for overseeing a portfolio of Tax learning projects and programs, leading end to end from initial consultation and analysis through design, delivery, execution, evaluation and reporting. The LPL ensures that all programs are strategically aligned, on time, to quality standards and that the program itself continues to meet the goals and objectives outlined in the program charter. They are also responsible for ensuring that the program aligns to CLE strategy and firm strategy, optimizing business impact. The Tax LPL leads a matrix team of learning professionals that may encompass project managers, instructional designers, learning implementation staff, as well as consultation with one or more L&E Leaders.

Requirements

Bachelor's degree and a minimum of seven years of proven success in progressive program management roles, ideally in a matrixed environment within the professional services industry
Knowledge of how professional service firms and their various business segments work, how they make a profit and what makes them successful
Experience managing learning programs and with current adult learning theory, advanced learning methodologies, frameworks, technologies and the use of social media to produce behavior change and performance results
Ability to run meetings (status, design, info-gathering, close-out) and manage a portfolio of projects in one or more client business segments
A reputation for discretion, integrity, judgment, responsiveness, strong attention to detail and common sense
Demonstrated success in terms of product quality, completion on time and on budget, compliance and degree of customer satisfaction
Strong verbal, written communication & presentation skills
Solid PC skills with expert proficiency in MS Office 365
Ability to travel on occasion

Nice To Haves

Project Management Institute Certification a plus (one of these or equivalent a plus): Project Management Professional (PMP), Program Management Professional (PgMP)
Solid Smartsheet skills preferred

Responsibilities

Creation, ownership, execution, and implementation of complex project plans to achieve and deliver effective learning/performance solutions
Responsible for executing the learning strategy of the Tax practice and ensuring the well-rounded development of all Tax professionals by driving accountability for completing key milestone programs, growth and professional skills programs, badging requirements, and other key programs in addition to their technical learning.
Consult with key Tax stakeholders on an ongoing basis to understand Tax learning strategy and priorities and align program support resources accordingly.
Regularly report to senior Tax leaders on program metrics and outcomes.
Core program management activities including contract management / scope management / budget creation and management / risk management / quality management
Ensure delivery of projects and programs on-time and on-budget
Exceed client expectations, drive accountability, support development through implementation of solutions (learning and non-learning) in all modalities, on time and on budget
Build, maintain, and utilize networks of relationships to manage and effectively utilize resources (internal and external), project and program workflow, quality work product and budget
Demonstrate proven ability and success with directing teams: supervising and/or influencing direct and indirect reports to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation
Answer questions and provide direction to less-experienced staff; manage performance issues, coach staff, and build relationships with experienced Managers, Directors, SMEs and Business Sponsors
Understand and utilize key industry, business, and organizational metrics to support the strategy of the firm, and the business priorities of the client/practice supported
Work collaboratively to provide practical and targeted information/reporting to key stakeholders in a timely manner
Demonstrate transparency, build things once and share them, seek advice, feedback, openly and proactively share feedback with others in the moment and across time
Recognize and articulate the value of one’s own contribution and the contributions of others regularly with appreciation
Communicate value, influence unwilling audiences without authority
Provide input to Business Learning Leaders, Center Learning Leaders, managers and staff for assigned service line/business unit
Lend support to assigned program teams to ensure that all CPE worthy learning solutions comply with NASBA, PCAOB and other governing and regulatory body requirements
Support assigned program teams in collaborating with knowledge managers to incorporate systematic performance support options to learning and organization effectiveness solutions