Tax, Insurance and Escrow Specialist

OSP LP•Las Vegas, NV

1d•$24 - $31

About The Position

The Tax, Insurance and Escrow Specialist supports administration of property tax, insurance, flood monitoring, escrow, and related mortgage servicing activities. The role processes tax and insurance transactions, monitors exceptions, supports escrow administration, maintains accurate loan records, and provides service to borrowers, clients, vendors, and internal team members. Work is performed in accordance with AmeriNat procedures, client requirements, investor guidelines, and servicing standards while supporting operational efficiency, quality, and service objectives. The Specialist processes property tax payments, insurance premiums, HOA disbursements, and other escrow transactions; monitors tax, insurance, flood, and escrow exceptions; and maintains related information in servicing systems. The position reviews bills, policies, renewals, cancellations, notices, and correspondence, and coordinates with borrowers and external parties to obtain information and resolve outstanding items. It also supports annual escrow analysis, lender-placed insurance, non-escrowed account monitoring, loss claims, interest-on-escrow processing, reporting, documentation, quality control, and process improvement. The role calls for sound judgment within established procedures, with unusual circumstances, procedural uncertainty, client-specific issues, or potential risks escalated to management. It is a sedentary office position involving frequent computer use, communication, repetitive hand motions, and occasional lifting of up to 10 pounds. The dress code is business casual, with occasional business attire required.

Requirements

Minimum of 12 months of experience in mortgage servicing, escrow administration, tax and insurance administration, banking operations, financial services operations, insurance operations, or related customer service.
Ability to follow established procedures, documented workflows, and client-specific requirements.
Strong customer service, communication, organizational, and technology skills.
Working knowledge of Microsoft Outlook, Word, and Excel.

Nice To Haves

Two or more years of relevant experience.
Property tax administration, insurance administration, escrow administration, or mortgage servicing experience.
Bilingual English/Spanish.

Responsibilities

Process property tax payments, insurance premium payments, HOA disbursements, and other escrow-related transactions.
Monitor tax, insurance, flood, and escrow exception reports and complete appropriate follow-up activities.
Maintain accurate tax service, insurance tracking, flood monitoring, and escrow information within servicing systems.
Review incoming tax bills, insurance policies, renewals, cancellations, notices, and related correspondence and update servicing records as appropriate.
Coordinate with borrowers, insurance agents, taxing authorities, vendors, and clients to obtain required information and resolve outstanding items.
Support annual escrow analysis activities, borrower communications, and related account maintenance functions.
Process lender-placed insurance activities in accordance with departmental procedures and client requirements.
Monitor non-escrowed accounts for property tax payments and insurance coverage and perform follow-up activities when exceptions are identified.
Support loss claim administration activities and assist with interest-on-escrow processing where applicable.
Prepare reports, correspondence, and account documentation related to tax, insurance, escrow, and servicing activities.
Document communications within servicing systems and support quality control efforts.
Use servicing systems, workflow tools, reporting platforms, and technology solutions to manage responsibilities efficiently and accurately.
Contribute to process improvement initiatives and perform other duties and special projects as assigned.
Deliver exceptional customer service and support client satisfaction through responsiveness, accuracy, transparency, and service quality.
Communicate professionally and effectively in verbal and written interactions.
Participate as an active team member, support department objectives, adapt to changing priorities and business needs, and share ideas for continuous improvement.
Exercise sound judgment within established procedures and escalate unusual circumstances, procedural uncertainty, client-specific issues, or potential risk exposures to management.