Tax Filing Delivery Senior Analyst

Strada•The Woodlands, TX

20d

About The Position

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions. To learn more about us, visit stradaglobal.com.

Requirements

High School Diploma and 4 years' experience in tax filing
Demonstrated strong verbal & written communication skills
3+ Years of Payroll Tax Filing experience
3+ Years client interaction and management
Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc.
Authorization to work in the Employing Country without the need for visa sponsorship by Strada.

Responsibilities

Oversee daily administration of tax filings for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines.
Manage client delivery across Tax filing Shared Services and work to mitigate escalations.
Respond to Client and Client Team inquiries.
Act as the first point of contact in Tax Filing for clients and client teams.
Liaise with Client and Payroll Client teams for coordination of amended returns for W-2Cs, questions on notices that need research from Payroll, Payroll schedule and calendar, and interface file submission.
Facilitate client meetings.
Educate clients and provide subject matter expertise for payroll tax filing.
Mentor and support colleagues.
Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
Approve checklists – work checklist queue.
Coordinate testing for updated interfaces.
Act as a variance analysis control point when an issue needs escalation or analysis.
Review EFT setup to make sure all deposits are set up for EFT payment where possible.
Monitor and communicate “Applied for” statuses to the client.
Communicate penalty and interest reports to clients.
Respond timely to inquiries from Client/Payroll teams – represent TFSS in meetings.
Support and provide timely research on compliance and regulatory issues.
Escalate when additional support is needed.
Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management.
Recognize the need for process improvement and communicate to management.
Support any process improvements/changes.
Coordinate and/or provide needed training for new associates or processes.
Respond to client communications and escalate to Operations Service Manager when needed.
Meet periodically with Operations Service Manager and report metrics and any delivery issues.
Support implementation of new clients.
Support and oversee delivery operations, including Tax Filing suppliers.
Compile, report and analyze metrics.
Ability to problem solve using tax knowledge and experience.