Tax Examiner I (Denver - IN OFFICE)

State of Colorado • Denver, CO

6d • Onsite

About The Position

The Colorado Department of Revenue (CDOR) Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance, and customer service. A Tax Examiner reviews tax returns for accuracy and completeness, ensures the tax return can be processed as filed, resolves errors, and contacts taxpayers to obtain any missing information. Furthermore, Tax Examiners can be responsible for analyzing accounting files, issuing refunds or bills, calculating penalty and interest, collecting delinquent taxes, handling taxpayer complaints, adjusting for discrepancies, and working with other taxing authorities such as the Internal Revenue Service, local municipalities, or agencies in another state. The Service Centers serve as the “face” of the Taxation Division, and our team of dedicated professionals work collaboratively within the Customer Contact Group to promote voluntary compliance with tax laws through education, assistance, and customer service. Our Service Center location is seeking a courteous and friendly team player with experience working in a diverse, customer-focused environment to serve as a Tax Examiner I. Our best Tax Examiners are adaptable and have strong computer software applications proficiency. Most of all, they possess a willingness and desire to learn and grow in an evolving atmosphere!

Requirements

• High school diploma or General Education Diploma (GED)
• Two (2) years of experience in customer service environment.
• Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.
• Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
• As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
• Final candidates must also complete a successful background investigation and reference check prior to appointment.
• Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
• Motor Vehicle Records (MVRs) will be pulled for review for workers who: Have an assigned State fleet vehicle, Are required to operate a vehicle as part of the position, Utilize a State fleet vehicle as a pool vehicle.

Nice To Haves

• State experience with GenTax
• Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Ability to multi-task in a fast-paced environment with strong attention to detail and thorough in completing work tasks
• Proficient with Google Workspace and Microsoft Office
• Strong problem solving skills

Responsibilities

• Offering friendly, courteous, and complete customer service by ascertaining tax needs of all walk-ins into the Service Center.
• Responding to questions from taxpayers via email and mailed forms.
• Joining a close-knit team who promotes team building and supporting each other.
• Directing all customers to the correct areas by identifying customers' problems and needs.
• Answering ambiguous questions related to all tax types when a customer is unclear or uncertain about tax forms, Statutes and Regulations, DOR policies, delinquencies, and assessments.
• Promoting voluntary compliance with tax laws through researching customer problems, identifying solutions and needs, and taking corrective actions in accordance with policies, Statutes, and Regulations.
• Assisting with sales tax, wage withholding, and income tax returns.
• Coordinating protest solutions with other DOR areas and other agencies through the supervisor.
• Analyzing and adjusting returns, accounts, and customer information using DOR systems.

Benefits

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED