Tax Examiner I (Grand Junction-IN OFFICE)

State of Colorado • Grand Junction, CO

6d • Onsite

About The Position

The Colorado Department of Revenue (CDOR) is seeking a Tax Examiner I for its Grand Junction office. This role is part of the Taxation Division, which promotes voluntary compliance with tax laws through information, education, assistance, and customer service. The Tax Examiner reviews tax returns for accuracy and completeness, ensures they can be processed as filed, resolves errors, and contacts taxpayers for missing information. Responsibilities may include analyzing accounting files, issuing refunds or bills, calculating penalties and interest, collecting delinquent taxes, handling taxpayer complaints, adjusting for discrepancies, and collaborating with other taxing authorities like the IRS or agencies in other states. The Service Centers act as the "face" of the Taxation Division, with professionals working collaboratively in the Customer Contact Group to promote voluntary compliance. This specific Service Center location is seeking a courteous, friendly team player with experience in a diverse, customer-focused environment. Ideal candidates are adaptable, proficient with computer software, and eager to learn and grow.

Requirements

• High school diploma or General Education Diploma (GED)
• Two (2) years of experience in customer service environment.
• Residency Requirement: Must be a resident of the State of Colorado at the time of submitting your application.
• Employees must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations.
• Must complete a successful background investigation and reference check prior to appointment.
• Must maintain a safe driving record and a valid driver license if required to drive a State-owned vehicle.

Nice To Haves

• State experience with GenTax
• Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Ability to multi task in a fast-paced environment with strong attention to detail and thorough in completing work tasks
• Proficient with Google Workspace and Microsoft Office
• Strong problem solving skills

Responsibilities

• Offering friendly, courteous, and complete customer service by ascertaining tax needs of all walk-ins into the Service Center.
• Responding to questions from taxpayers via email and mailed forms.
• Directing all customers to the correct areas by identifying customers' problems and needs.
• Answering ambiguous questions related to all tax types when a customer is unclear or uncertain about tax forms, Statutes and Regulations, DOR policies, delinquencies and assessments.
• Promoting voluntary compliance with tax laws through researching customer problems, identifying solutions and needs, and taking corrective actions in accordance with policies, Statutes, and Regulations.
• Assisting with sales tax, wage withholding and income tax returns.
• Coordinating protest solutions with other DOR areas and other agencies through the supervisor.
• Analyzing and adjusting returns, accounts and customer information using DOR systems.

Benefits

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED