Tax Compliance Officer II

State of Vermont•Calais, VT

11d•$51,147 - $79,601•Onsite

About The Position

The Department of Taxes' Compliance Division seeks a talented individual who wants to support public programs through the accurate and equitable collection of Vermont taxes. This position will be involved with the review of taxpayer records for compliance and providing education to taxpayers. The Compliance Division is responsible for promoting and ensuring Vermont taxpayer compliance, with a focus on early intervention, education, outreach, and fairness. We value service, integrity, and employee growth, as we aim to support Vermont communities effectively and efficiently. Our team includes auditors, tax examiners, analysts, tax collection agents, and support staff.

Requirements

Two (2) years or more of experience in collection of debts, adjustment of claims, determination of financial responsibility, handling accounts receivable, negotiating, or investigation of financial background.
OR Three (3) years of more of experience in tax preparation or relatable customer service experience.
Be inquisitive, collaborative, digitally proficient and self-motivated
Have a desire to learn new skills and software used for tax administration
Excellent communication skills, including the ability to communicate challenging topics to individuals with varied backgrounds.
Holistic thinker, ability to connect the dots to assist taxpayers in achieving compliance.
Thrives in a busy work environment.
Has a growth mindset, is flexible and adaptable in a changing work environment.
Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information.

Responsibilities

Collect unpaid taxes on behalf of the state via phone, or otherwise
Arrange formal payment agreements, propose settlements, and when appropriate, waive selected penalties
Establishment of personal liability and initiating bank/wage garnishment orders and property liens.
Education and outreach to taxpayers to promote and achieve voluntary compliance

Benefits

80% State paid medical premium and a dental plan at no cost for employees and their families
11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
State defined benefit pension plan
Deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program