Tax Compliance Agent III

State of Utah Office of the Governor•Salt Lake City, UT

7d•$23 - $38•Hybrid

About The Position

If you would like an opportunity to increase your knowledge of Utah tax law, serve the public and work in a fast paced setting with a team of talented and dedicated individuals, this job is for you. The Utah State Tax Commission's Taxpayer Services Division is looking for a skilled and motivated individual to fill its Tax Compliance Agent position. This person will play an integral role in Division's mission to answer taxpayer inquires. You must be current on your state and federal tax filings and pass a criminal background check. This position may be filled at any of the advertised levels listed below. Salary depends on the job level offered within the series.

Requirements

Must be current on state and federal tax filings
Must pass a criminal background check
Has exceptional customer service skills
Is very detail oriented

Nice To Haves

Experience with tax laws, rules, regulations, policies and procedures

Responsibilities

Answers phones and provide information to customers
Research and respond to taxpayer inquiries, problems and concerns both verbally and in writing
Research Utah State Tax law and regulations
Analyze general and complex information needed to resolve tax issues
Enter and retrieve information from different systems
Make and complete adjustments to individual or business accounts
Explain and apply policies and procedures to taxpayers
Assist in the reviewing and processing of Voluntary Disclosure Agreements (VDA)
Review and evaluate Waiver, Offer in Compromise, and Innocent Spouse requests
Perform investigative activities to evaluate and make recommendations