Tax Collector II - Collections (Trustee)

Shelby County Government • Memphis, TN

3d • Onsite

About The Position

Works under general supervision to be responsible for the collection of delinquent taxes. This position is responsible for the collection of real estate, personal property, and PILOT taxes, as well as related fees. The role involves developing and implementing taxpayer payment plans, performing research (including skip tracing) to identify property owners, documenting research and taxpayer contacts, and preparing requisite forms to reconcile taxpayer payment adjustments. The Tax Collector II will utilize Microsoft Office software to generate reports, conduct testing of new software releases, and perform tax-related problem resolution.

Requirements

• Five (5) years of experience in telephone or in-person collection of delinquent revenues, including, but not limited to, tax collections or similar experiences.
• High school diploma or possess a GED.
• General knowledge and use of computers.
• Proficient knowledge of software packages, including Microsoft Office Word, Excel, and Access.
• Ability to initiate outgoing collection calls to encourage payment of taxes.
• Ability to quickly analyze taxpayer’s financial means to pay and to negotiate payment arrangements if needed.
• Ability to meet requisite collection goals as assigned by the Supervisor.
• Ability to use skip-trace tools such as CLEAR to locate and contact delinquent taxpayers.
• Ability to prioritize workflow and comply with internal controls to meet daily deadlines.
• Ability to produce complete and accurate work within a set timeframe with little supervision.
• Ability to work closely with the Assessor's Office, Registers Office, and various other County departments in the research and understanding of tax-related issues.
• Ability to convey tax information to the public with tact, understanding, and courtesy.
• Must be a resident of Shelby County and shall continue to reside in the County as a condition of employment (with specific exemptions for certain public safety/civil service employees).

Responsibilities

• Collects real estate, personal property, and PILOT taxes, as well as related fees.
• Develop and implement taxpayer payment plans consistent with Trustee policies.
• Performs research, including skip tracing, to identify property owners.
• Documents research and taxpayer contacts.
• Prepares requisite forms to reconcile taxpayer payment adjustments.
• Utilizes Microsoft Office software, including Word, Excel, and Access, to generate reports.
• Conducts testing of new software releases related to payment/collection activities.
• Performs tax-related problem resolution.
• Performs other duties as required or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED