Tax Assistant POS# 125000030

Cumberland County • 117 Dick Street Fayetteville, NC

1d • Onsite

About The Position

Make an impact in your community while helping residents navigate important tax-related services! Cumberland County is seeking a knowledgeable, service-oriented professional to join the Tax Administration Department. This position performs specialized clerical and customer service duties requiring an understanding of applicable tax laws, policies, and procedures. The selected candidate will assist members of the public in person and by telephone, provide accurate information, maintain and review records, and collaborate with departmental staff to identify and resolve discrepancies. Depending on departmental needs, this position may support the Customer Service, Assessment/Audit and Collection, or Mapping Division. The ideal candidate will demonstrate professionalism, attention to detail, sound judgment, and a commitment to providing courteous and reliable service to the community.

Requirements

• High School graduation or GED
• one (1) year of experience and/or training involving administrative work with public contact and use of computer-driven word processing programs
• Knowledge of the procedures, laws, forms, and records used in tax listing, assessment, billing, and collection functions
• Knowledge of the overall tax administration process and its impact on members of the public
• Knowledge of automated systems and software applications used in tax administration operations
• Skills in accurate and efficient data entry, record retrieval, and information processing
• Skills in communicating clearly and professionally, both verbally and in writing
• Skills in performing accurate arithmetic calculations and reviewing financial information
• Ability to explain applicable tax laws, policies, and procedures to the public in a courteous, tactful, and understandable manner
• Ability to establish and maintain effective working relationships with coworkers, other departments, government agencies, and the public
• Ability to maintain complete, accurate, and organized records and reports
• Ability to exercise sound judgment, professionalism, and attention to detail when completing assigned responsibilities

Nice To Haves

• Employees are required to complete the North Carolina Property Tax Listing and Assessing Course within 24 months of hiring date.

Responsibilities

• Assists members of the public in person and through mail, telephone, or fax by responding to inquiries regarding departmental operations, programs, procedures, and regulations
• Prepares and sends correspondence and supporting documentation in response to public inquiries
• Provides copies of property record cards and other requested documents; collects applicable fees and issues receipts in accordance with departmental procedures
• Assists individuals with completing tax listings and applications for available exemptions and exclusions
• Conducts motor vehicle valuations and performs on-site vehicle assessments when required
• Prepares and processes adjustments, refunds, releases, and prorated taxes resulting from incorrect assessments or tax districts involving motor vehicles, mobile homes, businesses, real property, and personal property
• Calculates and reconciles tax adjustments by comparing system-generated reports with departmental records
• Enters late bills, corrections, and other required information into the appropriate tax files and software systems
• Sends MAV-2 forms and other requested information to counties, individuals, and businesses
• Prepares documentation verifying the ownership and assessed value of real and personal property
• Provides information regarding mobile home moving permits and property bond statements

Benefits

• Employees are required to complete the North Carolina Property Tax Listing and Assessing Course within 24 months of hiring date.
• Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment.
• Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
• Cumberland County is an Equal Opportunity Employer.
• We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind.
• All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations.
• We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED