POS Technician

The Aubuchon Company•Westminster, MA

1d•$18 - $19•Hybrid

About The Position

The POS Tech performs installations, new configurations, repairs, updates, upgrades, backups, troubleshooting of issues, and other IT maintenance tasks to ensure optimal point-of-sale equipment performance. This is a hybrid role in our Support Center in Westminster, MA.

Requirements

2+ years of technical experience in helpdesk or technical customer support preferred.
Associate's Degree in Computer Information Systems or related field preferred.
Availability to work variable shifts including weekdays, weekends, holidays and some nights.
Ability to work both independently and collaboratively as projects require.
Ability to strictly follow instructions and direction.
Demonstrated ability to investigate and identify hardware, network, or software issues and take steps to resolve them with limited supervision.
Experience working in ticketing systems to record issues, correspond with customers, and utilize documented methods to resolve the situation to the customer’s satisfaction.
Solid verbal, written, and interpersonal communication skills are required.
Ability to prioritize and complete multiple tasks simultaneously is required.
Proficiency with Microsoft Windows, MS Office, and Google Suite.

Nice To Haves

Experience in/knowledge of point-of-sale software is an advantage.

Responsibilities

Perform POS functional testing, interpretation, and analysis of test results.
Assist with POS system upgrades for retail locations.
Support POS software and hardware development cycle by determining user-expected behavior.
Complete installations, repairs, backups, and maintenance tasks.
Document detailed procedures for best practices.
Remote troubleshooting through established diagnostic techniques.
Prepare registers and other devices for deployment.
Assist in acquisition projects as necessary (requires travel).