Tax Assistant POS # 125000029

Cumberland County•117 Dick Street Fayetteville, NC

17h

About The Position

Make an impact in your community while helping residents navigate important tax-related services! Cumberland County is seeking a knowledgeable, service-oriented professional to join the Tax Administration Department. The professional will provide essential customer service and administrative support in the administration of property taxes. This position serves as an important resource for the public by responding to inquiries in person and by telephone, explaining applicable tax laws, policies, procedures, and records, and assisting customers with professionalism, accuracy, and courtesy. The selected candidate will research tax accounts, identify and resolve discrepancies, process tax-related transactions, and maintain accurate records while handling sensitive information with discretion. Based on departmental and operational needs, the position may support the Customer Service, Assessment/Audit, Collections, or Mapping Division.

Requirements

High School graduation or GED
one (1) year experience and/or training involving administrative work with public contact and use of computer-driven word processing programs.
Knowledge of the procedures, laws, forms, and records used in property tax listing, assessment, billing, and collection functions
Knowledge of the complete property tax process and its impact on taxpayers and the public
Knowledge of automated systems and their applications within a tax administration environment
Skills in accurately entering, retrieving, reviewing, and maintaining data in automated recordkeeping systems
Skills in communicating clearly and effectively, both orally and in writing
Skills in performing arithmetic calculations accurately and efficiently
Ability to explain tax laws, policies, procedures, and account information to the public in a courteous, tactful, and professional manner
Ability to research tax records, identify discrepancies, and support the accurate resolution of account-related concerns
Ability to establish and maintain effective working relationships with taxpayers, coworkers, supervisors, and other stakeholders
Ability to prepare and maintain accurate, complete, and confidential records and reports

Responsibilities

Handles and accounts for cash, checks, and electronic payments in accordance with established departmental procedures, internal controls, and standard bookkeeping practices
Processes and records tax payments and related revenues received in person, by mail, through lockbox services, or electronically
Balances the assigned cash drawer daily, issues receipts, applies payments accurately to tax records, and ensures financial transactions are properly recorded
Research current and delinquent tax accounts and calculates applicable principal, interest, penalties, special assessments, and other authorized fees
Investigates payment discrepancies and works with management to identify, document, and correct variances
Processes deposits associated with enforced collections and promptly notifies the appropriate Tax Collection Agents of applicable payments
Consolidates and reconciles daily receipts with system-generated reports, resolves discrepancies, prepares daily revenue deposits, and posts totals to tax revenue and collection journals
Contacts taxpayers regarding outstanding balances, research employee records for delinquent accounts, and provides administrative support to Tax Collection Agents
Prepares refund vouchers, corrected tax bills, tax notices, and other correspondence for distribution to taxpayers, mortgage companies, counties, businesses, and other appropriate recipients
Processes lockbox exceptions and mailed payments, maintains tax records and receipts, and research updated addresses for returned tax bills
Assists legal professionals, real estate closing professionals, and members of the public by preparing tax payoff calculations and providing deed references, tax statements, special assessment information, and other requested property tax records
Compiles and processes documents in accordance with established procedures and provides administrative assistance to other Tax Administration divisions based on operational needs