Tax Agent

Wake County Government•Raleigh, NC

22h•Hybrid

About The Position

Wake County Tax Administration is looking for a Tax Agent to join their team. This role offers competitive pay, excellent benefits, and job stability. Employees receive comprehensive training and may have the opportunity to work a rotating hybrid schedule after an initial training period. Daily responsibilities vary and include resolving customer inquiries, processing payments, initiating collection actions, and updating records.

Requirements

Associate's degree in Accounting, Business Administration or related field
One year of experience in property tax, public finance, or similar setting.
Outstanding customer service skills with a genuine desire to offer patience to all customers
Excellent listening, verbal and written communication skills
Ability to make good decisions and apply sound reasoning to resolve issues in a pleasant and professional manner
Ability to effectively manage time and prioritize duties
Proficiency with technology and the ability to use multiple applications simultaneously

Nice To Haves

Two years of experience in a professional business environment with heavy customer service
Two years of experience in a local or state government office performing duties directly related to those of a Tax Agent

Responsibilities

Focus on resolving customer inquiries by phone or in person to include researching accounts, accepting payments, establishing payment arrangements, or explaining tax laws
Processing payments received electronically or by mail, initiating collection actions on delinquent accounts, or updating records for business, real estate and individual property