Tasting Room Manager

Europa Village Winery and Resort•Temecula, CA

5d•Onsite

About The Position

The Tasting Room Manager is responsible for managing and overseeing the Tasting Room operation, ensuring day-to-day hospitality operations align with the winery's core values, standards, and ambiance. This role involves achieving financial goals through wine sales, retail sales, and Wine Club sign-ups, while also managing employee schedules, delivering exceptional guest service, and controlling operational costs. The manager will act as a winery representative, conduct tours, manage memberships, develop industry relationships, and create detailed financial reports. Additionally, the role includes staff performance appraisals, inventory management, fostering a positive work environment, and implementing strategies to improve productivity and sales, all while ensuring compliance with safety regulations and winery policies.

Requirements

Possess and live Europa Village core values.
Comfortable working on feet for long periods of time.
Ability to “read” the Tasting Room and surrounding areas and know what areas and/or guests need attention. Able to serve guests in the Tasting Room when Agents need assistance.
Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.
Be able to communicate Europa Village’s story.
Ability to treat all associates and guests in a respectful manner.
Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks, stockings and shoes.
Arrive on time and be respectful of attendance and punctuality.
Adhere to Europa Village policies and procedures.
Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
Focused on attention to detail.

Responsibilities

Manages and oversees the Tasting Room operation.
Responsible for hiring and training new employees.
Oversees day-to-day hospitality operations while maintaining the core values, standards and ambiance of the winery.
Responsible for achieving or exceeding financial goals, including wine sales, retail sales and Wine Club sign-ups.
Creates employee schedules to ensure adequate and efficient staffing of the Tasting Room at all times.
Delivers unsurpassed guest service to maximize guest satisfaction.
Leads and motivates sales and supports the team to achieve revenue goals; updates staff on new wines and promotions. Assists sales staff as needed.
Controls operational costs and identifies measures to cut waste.
Assesses and improves profitability of the Tasting Room.
Serves as a winery representative during in-house and outside promotional functions.
Conducts tours for VIP consumer and trade visits.
Understands the Société Memberships and assists with selling and updating of memberships and members’ data.
Develops relevant industry relationships as well as maintain relationships with existing key clients and vendors.
Creates detailed reports on weekly, monthly and annual, commissions, revenues and expenses.
Reports on sales trends as requested by Director of Tasting Rooms.
Conducts annual Tasting Room staff reviews with the involvement of the Director of Tasting Rooms.
Accurately and efficiently run POS system.
Answer telephones, take reservations, and respond to guests in a timely matter.
Responds efficiently and accurately to guests’ questions and complaints.
Works closely with Wine Club Director to continue club growth and membership retention.
Manages the opening and closing of the tasting room involving cash handling, including drawer reconciliations and bank deposits.
Ensures the nightly deposits are completed and done correctly.
Manages Europa Village’s good image and suggests ways to improve it.
Appraises staff performance and provides feedback to improve productivity.
Maintains stock levels and orders supplies or delegates supply ordering when necessary.
Maintains the overall appearance of all areas of the Tasting Room.
Maintains an accurate count of daily inventory and samples/pours used in Tasting Room.
Handles complaints, conflicts, questions and suggestions from Tasting Room employees.
Nurtures a positive working environment.
Implements innovative strategies to improve productivity and sales.
Seeks, suggests and supervises training and educational opportunities for the entire tasting room team.
Ensures compliance with sanitation and safety regulations.
Implements policies and protocols that will maintain future Tasting Room operations.
Other duties as needed.