Tasting Room Lead, Trinchero Napa Valley

Trinchero Family Estates•St. Helena, CA

1d•$28 - $32•Onsite

About The Position

Reporting to the DTC Manager, the Tasting Room Lead will support the day-to-day operations of the Trinchero Napa Valley Tasting Room, while ensuring an elevated hospitality experience that exceeds guests’ expectations. Trinchero Napa Valley is the flagship, estate-driven pinnacle brand for the Trinchero family. Team members at TNV are an extension of the family’s approach to wine, community, and superlative hospitality.

Requirements

High School degree or equivalent required
2-3 years’ experience in winery hospitality, sales or related field required
Excellent verbal and written communication skills
Effective problem-solving skills
Strong analytical, math skills and computer skills
Effective sales and customer service skills delivering increased sales
Excellent organizational and time management skills
Able to interact effectively with wide range of contacts, i.e. the public, co-workers and members of other departments

Nice To Haves

1 or more year in a lead role preferred

Responsibilities

Assist with supervision of Tasting Room & staff including scheduling (lunches, breaks, etc.), group tastings and special projects
In the absence of the Tasting Room Manager or Assistant Manager, open & close as needed or scheduled including closing out registers and assisting with deposit recaps for Accounting.
Support Management team in weekly communications to Tasting Room staff of all current necessary Company information
Monitor training and skill development of all tasting room personnel (including temps)
Support the education of promoting the Wine Club Membership program to increase sales
Effective selling of wine (presentation & pouring) and retail products to reach the sales goals
Assist with special promotions/projects, tour, tasting and events in the Tasting Room
Assist with the displays of special promotions, seasonal décor and all other merchandise
Monitor and assist with all POS transactions and daily cash reconciliations
Assist with direct shipping orders/fulfillment
Assist in receiving new merchandise and ensure accuracy of products
Monitor and assist with monthly and annual inventory requirements
Complete all requisitions & tracking necessary for inventory control including GL coding
Inspect Tasting Room daily and maintain cleanliness, and aesthetic standards.
Monthly credit card reconciliation for purchases made for Tasting Room