Tasting Room Attendant

Hotel Californian•Santa Barbara, CA

1d•Onsite

About The Position

Thank you for your interest in joining Hotel Californian, part of Foley Entertainment Group. We are passionate about creating extraordinary experiences. Hotel Californian is Santa Barbara's iconic and friendly luxury destination, where coastal elegance meets modern California style. Located at the crossroads of beautiful State Street and the vibrant Funk Zone, our Forbes-rated hotel offers exceptional accommodations, delectable dining venues & wine tasting room, luxury spa, distinctive indoor and patio event spaces, and breathtaking views of the Santa Barbara coastline, harbor and the Channel Islands. Our culture is creative, collaborative, and indulgent. We value team members who are passionate about hospitality, embrace new challenges, and strive to make memorable guest experiences guided by our core values: Have Integrity – We seek people who are humble and demonstrate high character. Be Entrepreneurial – We value innovation and resilience in our team members. Be a Team Player – We appreciate people who are inclusive and ready to support others when needed. Be Engaged – We want people who are actively invested. Always Be Advancing, Never Retreating – We want people committed to constant growth and excellence. The Tasting Room Attendant is responsible for delivering exceptional hospitality, guiding guests through curated wine flights, and offering personalized recommendations. This role shares the winery’s story and varietal profiles, keeps up with current wine trends and service standards, and maintains an inviting tasting environment focused on driving sales.

Requirements

High School diploma or equivalent
One + years’ experience as Tasting Room Attendant or Bartender in a high volume, upscale Hotel or luxury winery environment
Thorough knowledge of Wine Varietals, Tasting Flights, winemaking methods, glassware, and proper service etiquette
Certification of training in Responsible Vendor requirements or ability to obtain same
Exceptional guest service skills and up-selling skills
Basic computer, POS, and cash handling skills
Ability to stand, stoop, bend and lift items weighing up to 50 pounds repetitively during entire shift
Ability to work flexible schedule to include weekends and holidays
CA food handler’s card is required or the ability to obtain with the first 30 days of employment.
RSB card is required or the ability to obtain with the first 30 days of employment and be minimum of 21 years old.

Responsibilities

Maintains current knowledge of all featured wine varietals, winemaking techniques, and menu pairings
Prepares all necessary tasting setups, water service, and side of offerings prior to start of service and during shift
Sets up tasting room service area with all necessary glassware, menus, and supplies prior to start of service
Cleans, polishes, and restocks glassware and tasting supplies throughout shift
Greet guests in a polite, professional manner according to service standards
Determines guests’ preferences and suggestively up-sells bottle purchases to enhance the guest experience
Records all aspects of guest orders accurately and enters them into POS computer terminal
Pours wine flights, single glasses, and non-alcoholic options to order upon request
Serve guests in a polite, professional manner according to established brand standards
Monitors guests to prevent overindulgence, verifies legal drinking age, and ensures guest safety
Maintains cleanliness and sanitation of tasting bar and guest seating areas at all times
Prepares and presents accurate record of guest charges
Collects monies due and applies charges to guest accounts and room folios using a POS terminal
Completes end of shift revenue reports and cash deposits
Inventories all wines, merchandise, and operating supplies; orders or requisitions replacement stock as needed
Performs all closing duties and secures all wine inventory, POS terminals, and physical facilities
Other duties as assigned