Tasting Room Assistant Manager

St Francis Winery and Vineyard, L.P.•Santa Rosa, CA

4d•$68,000 - $78,000•Onsite

About The Position

If you love wine, people, and the art of a truly memorable guest experience, this is the role you've been building toward. St. Francis Winery & Vineyards is looking for a passionate, driven leader to help run one of Sonoma's most beloved wine destinations.

Requirements

3+ years of wine industry or hospitality experience, with direct tasting room experience a strong plus
A natural leader who coaches by example and genuinely enjoys developing others
A guest experience pro — you anticipate needs, build rapport, and turn visitors into wine club members
Highly organized, calm under pressure, and comfortable managing shifting priorities
Proficient with POS systems and Microsoft Office
Must be 21+
Able to lift up to 45 lbs.

Responsibilities

Coach and develop a team of Wine Educators to sharpen sales skills and deliver exceptional guest experiences
Step in as the lead when the Tasting Room Manager is out — running daily staff meetings, overseeing operations, and setting the tone
Oversee scheduling, group tastings, tours, and special guest experiences from start to finish
Collaborate cross-functionally with Wine Club, Events, and the Executive Chef's team to drive sales and loyalty
Manage opening and closing procedures and ensure all staff are properly trained on POS systems and protocols
Resolve guest concerns quickly and professionally, upholding St. Francis' reputation for world-class hospitality