ASSISTANT TASTING ROOM MANAGER

Wine Road Vintners•Temecula, CA

1d•$70,000 - $75,000•Onsite

About The Position

The Assistant Tasting Room Manager supports daily tasting room operations while helping lead guest experience, team performance, and sales execution. This is a hands-on leadership role that works closely with the Winery General Manager, Wine Club leadership, and tasting room supervisors. The Assistant Tasting Room Manager is expected to be present on the floor, guide associates in real time, and help ensure BOTTAIA’s hospitality standards are consistently delivered. We are seeking a seasoned hospitality professional—someone who understands pacing, discretion, and the difference between service and hosting. BOTTAIA’s hospitality is inspired by European traditions, particularly Italian culture, where warmth, awareness, and generosity matter more than speed or scripts. We believe: Guests should feel welcomed, not managed; Quality time matters more than quick turns; Anticipating needs is better than reacting to problems; Calm confidence sets the tone for the entire room. This role is not suited for someone who relies on rigid scripts, aggressive upselling, or transactional service habits.

Requirements

Must be 21 years of age or older.
Minimum 7 years of hospitality leadership experience (tasting room, restaurant, hotel, or similar environment).
Strong guest service instincts and sound judgment.
Comfortable leading teams and interacting with a discerning guest base.
Calm, professional presence in both busy and quiet settings.
Working knowledge of POS systems and basic computer tools (Microsoft Office).
Strong wine knowledge or the ability to quickly develop it.
Willing to obtain and maintain required certifications (e.g., CA RBS, Food Handler).

Responsibilities

Maintain a visible, steady presence on the tasting room floor.
Ensure guests feel welcomed, relaxed, and well cared for throughout their visit.
Address guest concerns or service issues calmly and professionally.
Coach associates in real time to uphold BOTTAIA service standards.
Support tasting room sales goals in partnership with the Winery General Manager.
Work with Wine Club leadership to support member acquisition and retention.
Ensure associates are confident in wine knowledge, storytelling, and guest engagement.
Assist with sales reporting and performance feedback.
Assist with hiring, onboarding, and training tasting room associates.
Help manage schedules, staffing levels, and daily task assignments.
Provide coaching and constructive feedback; escalate issues when appropriate.
Serve as manager on duty when the Winery General Manager is not on-site.
Ensure opening and closing procedures are followed consistently.
Maintain POS accuracy, cash handling standards, and timecard approvals.
Assist with payroll reporting, including commissions.
Ensure compliance with responsible alcohol service and labor regulations.
Maintain a clean, organized, and brand-aligned tasting room environment.
Support wine and supply inventory oversight.