Task Force Operations Manager | Shaner Hotels

SHANER•State College, PA

18d•Hybrid

About The Position

The Task Force Operations Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage, and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Shaner Hotels and the franchise (if applicable.) This position will require travel to certain hotel locations where needed, potentially for extended periods of time.

Requirements

Minimum of two years of experience in a similar position.
Knowledge of front desk/accounting/Human Resources procedures and protocol.
Exceptional communication skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

College Degree preferred.
Bilingual English/Spanish preferred.

Responsibilities

Ensures compliance with and completion of all daily operational procedures of Shaner and/or franchise.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
Responsible for responding and handling guest related issues pertaining to the department.
Ensures communication with above-property leadership, General Manager, all other Department Managers, Supervisors and Staff.
Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
Hiring and processing staff.
Writing schedules.
Assisting with payroll/accounting.
Handling employee relations.
Maintaining proper security of all cash funds.
Balancing departments while focusing on providing an exceptional experience to every guest and maximizing profitability.
Direct, train, coach, motivate, engage, and provide feedback to the staff, supervisors and managers on a daily basis.
Travel to certain hotel locations where needed, potentially for extended periods of time.