Task Force Operations Manager

Lodging Dynamics•Provo, UT

4d•Onsite

About The Position

Lodging Dynamics Hospitality Group is based in Provo, Utah and is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels, and one of a few third-party operators approved by Marriott and Hilton. JOB SUMMARY The Task Force Operations Manager travels to various hotel locations, as assigned, to provide support for designated departments such as Front Office, Housekeeping, Food & Beverage, and Engineering.

Requirements

Bachelor's degree from an accredited university or equivalent in a related field.
A minimum three (3) years of experience in the hotel management field is required.
A minimum three (3) years of supervisory experience in the hotel management field required.
Hilton or Marriott brand experience.
Computer proficiency in Google platforms, Gmail, Google Sheets, etc.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem-solving skills.
Competent in public speaking.
Performs well with frequent interruptions and/or distractions.
Intermediate math skills.
Cash handling skills (the ability to count currency, make and count back change).
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
Able to maintain a positive and professional working environment.
Fosters a culture of excellence.
Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

Responsibilities

Travels to assigned hotels to temporarily manage and oversee the assigned department.
Oversees the day-to-day operations of a designated department and leads the team to deliver exceptional guest satisfaction.
Ensures smooth operation of daily department activities, adhering to organizational standards and brand expectations.
Collaborates with hotel leadership to resolve operational challenges and provides recommendations for long-term improvements.
Maintains consistent communication with hotel leadership to report on departmental progress, concerns, and accomplishments.
Leads and manages department-specific projects and initiatives to drive continuous improvement.
Trains and motivates Team Members, ensuring high levels of team performance and morale.
Conducts department Team Member performance appraisals where applicable.
Participates in departmental expense and labor budgeting preparation.
Schedules Team Members within budget guidelines to ensure adequate staff levels to maintain service expectations.
Develops department attitude of attentiveness and anticipation of guest needs.
Ensures guest special requests are fulfilled promptly and Team Members take ownership of issues.
Ensures department Team Members accurately complete their daily/weekly tasks as assigned.
Covers shifts in assigned department, as needed.
Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
Maintains open and effective communication with team members and management.
Attends and participates in team meetings.
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties and responsibilities as assigned.