Targeted Case Manager - CCBHC

Horizon Career • Lockport, NY

4d • Onsite

About The Position

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field? Apply to be a Targeted Case Manager today! At Horizon, you’ll enjoy a supportive, team-based work environment. We offer a seamless onboarding experience that’ll ensure your success in your new role. As a Targeted Case Manager at Horizon, you will complete Social Determinants of Health (SDOH) assessments for patients, participate in the Open Access process to assist patients with rapid access to care, and provide patient support through outreach calls, telehealth, and face-to-face visits to identify barriers and connect patients to community resources and services. You will also deliver transitional care, including follow-up outreach to connect patients from inpatient, emergency room, or residential treatment settings to appropriate providers. Additionally, you will connect individuals with necessary medical, social, legal, housing, and other supportive services, assist patients in addressing gaps in care and achieving health goals, retrieve and utilize clinical and non-clinical data from internal Electronic Health Record (EHR) systems and regional health information networks, and build positive, supportive relationships with individuals who have behavioral health disorders and their families, respecting diverse ethnic, cultural, and socioeconomic backgrounds. You will learn and adhere to Horizon Health Services policies and procedures, including compliance with privacy and confidentiality regulations.

Requirements

• Bachelors degree and 6 months of relevant experience required. Relevant experience includes previous work in a behavioral health setting in a patient facing role - OR Associates degree and 1 year of relevant experience required. Relevant experience includes previous work in a behavioral health setting in a patient facing role - OR High School Diploma/equivalent and 2 years of relevant experience required. Relevant experience includes previous work in a behavioral health setting in a patient facing role
• Computer navigation skills, proficiency in Microsoft office skills.
• Experience working within Electronic Health Record (EHR) systems and willingness to learn new software applications preferred.
• Familiarity with reporting and entry level data analytics.

Responsibilities

• Complete Social Determinants of Health (SDOH) assessments for patients.
• Participate in the Open Access process to assist patients with rapid access to care.
• Provide patient support through outreach calls, telehealth, and face-to-face visits to identify barriers and connect patients to community resources and services.
• Deliver transitional care, including follow-up outreach to connect patients from inpatient, emergency room, or residential treatment settings to appropriate providers.
• Connect individuals with necessary medical, social, legal, housing, and other supportive services.
• Assist patients in addressing gaps in care and achieving health goals.
• Retrieve and utilize clinical and non-clinical data from internal Electronic Health Record (EHR) systems and regional health information networks.
• Build positive, supportive relationships with individuals who have behavioral health disorders and their families, respecting diverse ethnic, cultural, and socioeconomic backgrounds.
• Learn and adhere to Horizon Health Services policies and procedures, including compliance with privacy and confidentiality regulations.

Benefits

• 401(k) AND profit-sharing programs
• Student Loan Assistance
• 10% discount on tuition through a partnership with Capella University for employees and their families (includes spouses and children up to age 30)
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level