Taproom Manager

Muskoka Brewery•Bracebridge, ON

10h•Onsite

About The Position

The Taproom Manager will be responsible for driving sales growth, leading a team, engaging with the community, overseeing retail operations, collaborating with marketing, managing fiscal budgets, and ensuring an exceptional customer experience. This role requires a passion for customer service, community, and the beer industry, with a focus on leading by example and fostering a fun, performance-driven environment.

Requirements

Successful completion of a post-secondary education in Business, Hospitality or Retail Management or equivalent experience
3-5 years of retail management experience
Proven to be passionate about customer service, community and the beer industry
An Intrapreneur: eager to drive results and uses the internal and external resources to learn and build on successes
Solid Team Leader: Experience in developing a team, provide guidance and opportunities to enrich their contribution and celebrate the wins. An open and honest leader who is ready to lead by example
Having fun: Energetic, motivated, enthusiastic and diligent.
Relationship Builder: Dedicated and focused on exceeding the expectations of our customers and consumers. Engage the taproom experience, and develop a strong connection with each contact point and our passion for our brands

Nice To Haves

Experience in the beverage industry is an asset

Responsibilities

Aligning with the Director of Marketing to develop annual taproom sales plans and forecasts.
Driving traffic, sales volume, and revenue growth through exceptional in-store experiences, programming, and merchandising.
Identifying and activating opportunities to exceed budget targets through community partnerships and local outreach.
Leading, coaching, and developing the Taproom Assistant Manager, Leads, Enthusiasts, and Dockside team members.
Delivering training on product knowledge, service standards, and sales programs.
Supporting a fun, motivated, and performance-driven environment.
Building strong relationships with community organizations, sports teams, and local businesses.
Developing partnerships and promotional opportunities.
Overseeing retail inventory, purchasing, pricing, and merchandising.
Managing product launches, promotions, and Dockside Draft programs.
Maintaining a clean, inviting, and on-brand environment.
Ensuring Taproom and Retail offers are accurately represented online.
Partnering with Marketing to plan and execute brewery events, tastings, and launches.
Contributing to social media and e-news content.
Managing fiscal budgets, staffing, and resource planning.
Preparing and presenting monthly sales and performance reports.
Ensuring accurate sales reporting through TouchBistro.
Overseeing Taproom presentation and ensuring a high-quality guest experience.
Leading resolution of guest concerns and feedback.
Providing hands-on support as needed, including tours, events, and on-floor service.
Collaborating with the Sr. Director of Retail to align in-market promotions with Taproom execution.
Performing additional duties as required.