Ambassador – Oakley Taproom

MadTree Brewing Company • Cincinnati, OH

2d • Onsite

About The Position

As the Taproom Ambassador, you will be a source of knowledge on all things MadTree. You will help guide the experience of our guests as they arrive and navigate our popular Oakley Taproom. Whether a guest needs directing to a Private Event they are attending or a complimentary table reservation they are a part of, how to order food from our Kitchen, or selecting and purchasing pre-package beverages to take home or colorful merchandise options in our retail space, you will be driving their experience through the warm and welcoming experience you provide. You will also be an avid MadTree Brewing Company ambassador who lives out our behaviors of…Connect, Grow, and Give a Fck.

Requirements

• Great with People: You're warm & welcoming with a natural talent for making genuine connections that guests remember
• Positive & Helpful Mindset: You bring an upbeat attitude and strong desire to assist others and exceed their expectations
• Money Handler: You're comfortable with basic math and payment processing, ensuring accuracy in every transaction
• Team Player: You work collaboratively, share ideas freely, and help the team reach collective goals through effective communication
• Community Builder: You actively contribute to planting a better community in the workplace and beyond by participating in volunteer events and projects that give back

Responsibilities

• Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues.
• Exceeding the expectations of your guests through the execution of our Service Sequence.
• Have a knowledge and understanding of table reservations in the taproom for each shift, assisting guests as they arrive to locate their table(s) quickly and efficiently.
• Processing payments, including cash, credit, and contactless payment methods accurately while following company rules on money handling.
• Execute the rotating merchandising displays from planograms provided by leadership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed