Taproom Host: Iowa City

Big Grove Brewery • Iowa City, IA

5h

About The Position

The Taproom Host provides a welcoming first impression to guests at Big Grove and helps shape their overall experience through the company’s Relentless Hospitality standards. Hosts are expected to be attentive, positive, detail-oriented, and able to multitask in a fast-paced hospitality and brewery environment. Front of House employees begin by learning the host position and may learn multiple roles as they develop; opportunities for other roles depend on experience, knowledge, work ethic, and alignment with the company’s core values.

This role welcomes and assists guests, responds to questions and requests, manages seating and waitlists, and helps maintain clean, organized guest-facing areas. It also supports to-go beer restocking and the merchandise store as needed. The position has no supervisory responsibility. Full-time and part-time positions may be available, and schedules may vary week to week. Evening and weekend availability is a key requirement.

Requirements

• Customer-focused, warm, positive, and friendly approach.
• Team-player approach.
• Attention to detail, thoroughness, and organizational skills.
• Ability to work evening and weekend hours.
• Ability to stand, walk, bend, kneel, stoop, and crouch throughout the day.
• Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 40 pounds.
• Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

• High school diploma or equivalent.
• One year of related experience; candidates who embody Big Grove’s core values will be trained.

Responsibilities

• Warmly and enthusiastically greet guests as the first point of contact.
• Address guest inquiries, complaints, and special requests.
• Manage the taproom seating plan to balance service flow and table turnover while considering guest comfort and preferences.
• Keep the host stand and adjacent areas clean, tidy, and organized.
• Restock to-go beer and assist in the merchandise store as needed.
• Thank guests as they depart.
• Answer phone calls and customer questions, and take call-ahead or reservation requests.
• Use Toast Tables software to initiate and maintain waitlists and provide accurate wait times.
• Assist teammates outside primary duties when needed and contribute to team and organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED