Taproom Assistant Manager (BTAP)

Boston Beer Company•Boston, MA

9d•$62,000 - $114,000•Onsite

About The Position

The Taproom Assistant Manager is responsible for overseeing the day-to-day operations of the Tap Room (Front of House) at the Sam Adams Downtown Taproom. The Assistant Manager directly supports the culture, craft, and creativity of the Brewery and Taproom. This position provides superior beer education and hospitality training while ensuring safe, sound operations. The Taproom Assistant Manager is responsible for staffing, scheduling, and maintaining an understanding of COGS, inventory procedures, and sales building. The ideal candidate has prior Front of House and retail/inventory experience.

Requirements

High School Diploma or GED required; Associate's or Bachelor's Degree preferred.
3+ years either in high volume /restaurant/taproom/retail management
Excellent communication skills
Strong organization skills
Passion for craft beer and a desire to learn
Ability to solve problems and handle high stress situations
Strong computer skills
Must be well versed in Excel, Word, and Outlook
Outgoing and personable
Acts as a role model for all staff
Provide timely service that enhances guests’ Taproom experiences
Inspects food and food preparation to maintain quality standards and sanitation regulations
Investigate and resolve food/beer quality and service complaints
Open to coaching and constructive feedback from peers and leadership team
Ability to work with a team
Ability to interact well with others and conduct a fun, interactive, educational and successful promotion involving alcohol

Nice To Haves

Experience in the craft beer industry
Experience in retail/inventory management
T.I.P.S. certified
Craft beer background
Experience working with a leading point of sale system.

Responsibilities

Opens/Closes Taproom - weekend and weekday shifts
Participates in hiring, scheduling and training of all Taproom employees; adhering to employment laws.
Ensuring Taproom facilities are fully functioning daily, reporting issues and suggested improvements to the General Manager
Works closely with Brewing Operations on: Receiving beer, dry goods, & cleaning supplies, Maintaining proper beer inventory levels, Updating Taproom printed menus as needed, Requesting specialty beers, Beer education for the Taproom staff and guests
Merchandise & Inventory: Supplies – tracks and forecasts supply needs; i.e. glassware, cleaning supplies, gift cards, retail items, Conducts inventory as needed – weekly and/or monthly based on area of responsibility, Works with BBC to address inventory discrepancies and work on solutions to control shrinkage
Cash handling- Daily oversight and reporting of cash on hand
Safety: In charge of ensuring all Taproom employees have completed mandated trainings, Ensures that the cleanliness of the Taproom and the safety of our guests and employees are always maintained, Works with security to ensure only guests of legal age are permitted on the premises during volume hours
In conjunction with all management, enforces compliance and adherence to all employment policies within the Assistant Manager’s area of responsibility
Participate in oral and written discipline
Assists with terminations as needed
Training and development: In charge of Taproom employees’ position training – bartenders, security, support staff etc., In charge of beer training and continued beer education for all Tap Room staff, Partners with General Manager to complete employee evaluations on an annual basis, Works with Head brewer to continuously develop and create an exceptional tour experience for the Tap Room guests, Assists with development of part-time employees