Taproom Host - Omaha

Big Grove Brewery • Omaha, NE

12d • Onsite

About The Position

The Taproom Host is responsible for providing an amazing first impression to each guest as they enter Big Grove. This is achieved through what we call Relentless Hospitality and our hospitality standards. Our Hosts should have strong attention to detail, a positive attitude, and the ability to multitask in a fast paced environment. As a standard, Front of House new hires start at the taproom host position as it is the starting point to learn the operations of the front. Opportunities for other Front of House positions form from there and are based on core values, work ethic and KSAs.

As a standard, Front of House employees are hired for and will learn all aspects of what it takes to run a successful service. You may have more than one primary role. Our FOH roles include: bartender, server, host, merch utility, shift manager, and runner. Specific role opportunities are based on experience, knowledge and core value competencies.

Big Grove only hires and retains people who exhibit our core values. Our Core Values are:
1. Set the Tone
2. Thirst for Improvement
3. We Care
4. Practice Candor
5. Passion Driven
You will be given a culture deck explaining these core values. The goal of our culture deck is to show you who we are as a company, and then you can decide if you personally align with us and are excited to begin a career here.

Requirements

• Customer focused.
• Warm, positive and friendly
• Team player approach
• Detail oriented and ThoroughThoroughness.
• Organized
• Be a high performing Big Grove team member with ability to look at business as a whole, communicate with all people, collaborate with all departments, work to solve organizational problems, and accomplish goals. Contribute to and exemplify Big Grove values, vision, standards, and culture.

Nice To Haves

• High school diploma or equivalent.
• 1 year of related experience preferred but we will train people who embody our core values
• Must be pumped up and excited about providing the Big Grove experience to our guests!

Responsibilities

• Hosts are the first point of contact for guests into Big Grove and shape the customer’s entire experience. Customers must be greeted warmly and enthusiastically.
• Address guest inquiries, handle complaints or special requests.
• Manage the taprooms seating plan efficiently to even the flow of service and optimize table turnover, all while taking guests comfort and preference into account.
• Keep host stand and adjacent areas clean, tidy & organized
• Restock to-go beer and assist in the merchandise store as needed
• Thank every guest as they depart for visiting us.
• Answer phone calls, and answer customer questions, and take call-ahead or reservation requests.
• Utilize Toast Tables software to initiate and maintain waitlists. Provide guests accurate wait times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED