Tap Room Server

Labatt Breweries of Canada•Calgary, AB

12d•Onsite

About The Position

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

Requirements

Must be over the age of 18 with a valid ProServe Certification.

Nice To Haves

Serving/Bartending experience considered an asset.

Responsibilities

Greet customers warmly as they enter the brewery and provide a positive first impression.
Assist customers in selecting beers and make recommendations based on their preferences.
Take orders accurately and efficiently, ensuring that customers receive prompt and attentive service.
Inform customers of all specials, releases, and events happening in the Taproom.
Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
Have a comprehensive understanding of the brewery's beer offerings, including styles, flavors, and ingredients.
Have an up-to-date knowledge of features, and menu items, including allergens and ingredients.
Educate customers about different beer options, brewing processes, and beer pairings.
Offer tasting notes and beer flights to showcase the brewery's products and enhance customer experience.
Be able to facilitate and execute brewery tours to customers that are thorough, informative, and aligned with Banded Peak’s values.
Report any “off” flavour or damaged beer using the Banded Peak’s Quality Assurance SOP.
Maintain a clean and tidy taproom environment, including tables, bar counters, and seating areas.
Complete and sign off on daily, weekly, and monthly cleaning lists before the end of designated shift.
Ensure that glassware is sanitized and polished.
Monitor and provide back-up stock for things such as napkins, and off sales, and kegs as needed.
Directly inform management of any missing or required items needed for stock, cleaning, and organization.
Adhere to health and safety regulations, including proper food handling and sanitation practices.
Actively promote brewery merchandise, such as t-shirts, hats, and glassware, to increase sales and brand visibility.
Encourage customers to try new or seasonal beer offerings and upsell larger sizes, beer cocktails, and food menu items.
Appropriately offer customers top-ups on beverages and food in a timely matter.
Provide information about brewery events and tours to generate additional revenue opportunities.
Accurately process cash, credit card, using Shopify, and Toast POS.
Handle cash transactions responsibly and maintain accurate records of sales and transactions.
Balance cash drawers at the beginning and end of each shift and report any discrepancies to management.
Follow cash handling procedures and security protocols to prevent theft or fraud, or discrepancies.
Work cooperatively with all brewery staff members.
Communicate important and necessary information using designated company chats.
Communicate effectively with all brewery staff and brewery management to ensure smooth service and customer satisfaction.
Support fellow team members during busy periods and assist with tasks as needed to maintain high service standards.
Foster a positive and inclusive work environment by treating everyone with respect and professionalism.
Ensure compliance with all relevant alcohol laws and regulations, including age verification and responsible service of alcohol.
It is necessary to ID everyone that appears to be under the age of 25.
Complete and maintain valid ProServe.
Monitor customer behavior and intervene as necessary to prevent overconsumption or disruptive behavior.
Follow brewery policies and standard operating procedures regarding responsible service practices and code of conduct.
Report and document any incidents that occur before the end of your shift.