TANF Program Specialist

The University of Oklahoma•Norman, OK

30d•Hybrid

About The Position

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations. We have TANF Program Specialist positions for individuals near Norman, Oklahoma. The TANF Program Specialist serves as the primary contact for an adult and family service benefit program providing benefit inquiry support, collecting verification documents and processing applications. Duties Include: Support benefit program caseload according to outlined agency requirements. Responsible for educating participants on benefit program requirements by outlining program information and processes. Enter and retrieve information from case management system; receive and review documents including customer verification. Provide comprehensive customer assistance through inbound phone support by conducting initial assessment, research and assistance. Coordinate with other staff as needed to clarify policies and procedures. Review and determine eligibility status of individual applications, review and resolves problems, and route requests to appropriate staff and units for processing. Assist customers in securing needed information and documents; conducts interviews to obtain information from customers. Coordinates and applies program guidelines to project delivery. Researches, retrieves, and analyzes information. Performs research functions, analyze data, and provide customer service and support. Identifies discrepancies and resolve problems. Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements. Establishes and maintains professional internal and external relationships. Performs various duties as needed to successfully fulfill the function of the position. This position is located in Norman, Oklahoma. A hybrid work arrangement is possible after the initial training and onboarding period.

Requirements

High School Diploma or GED, AND : 18 months experience in data analysis, project coordination, or related experience.
Flexible team player with a commitment to personal and professional accountability.
Ability to balance multiple tasks and deadlines with attention to detail and accuracy.
Demonstrate effective critical thinking and decision-making skills based on training and guidelines provided.
Excellent customer service skills.
Ability to speak, read and write clear, concise English.
Ability to accurately read and understand written materials and instructions.
Ability to interpret and apply federal and state regulations and guidelines.
Ability to work well with all levels of staff.
Must be able to handle confidential matters in responsible manner.
Ability to work comfortably in a fast-paced intake, education and support center.
Ability to sit and talk for prolonged periods.
Hand and finger dexterity.
Engage in repetitive motion of the wrist, hand, and fingers.
Standard Office Environment.

Nice To Haves

24 months professional experience supporting social services programs.
Experience working with low income, unemployed, under-employed and/or diverse populations.

Responsibilities

Support benefit program caseload according to outlined agency requirements.
Responsible for educating participants on benefit program requirements by outlining program information and processes.
Enter and retrieve information from case management system; receive and review documents including customer verification.
Provide comprehensive customer assistance through inbound phone support by conducting initial assessment, research and assistance.
Coordinate with other staff as needed to clarify policies and procedures.
Review and determine eligibility status of individual applications, review and resolves problems, and route requests to appropriate staff and units for processing.
Assist customers in securing needed information and documents; conducts interviews to obtain information from customers.
Coordinates and applies program guidelines to project delivery.
Researches, retrieves, and analyzes information.
Performs research functions, analyze data, and provide customer service and support.
Identifies discrepancies and resolve problems.
Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.
Establishes and maintains professional internal and external relationships.
Performs various duties as needed to successfully fulfill the function of the position.