Talent Specialist

Milwaukee Tool•Olive Branch, MT

2d•Onsite

About The Position

As a Talent Specialist on the Talent Solution Center team, you will support both the Talent Team and be the initial point of contact for employees. This role is pivotal in ensuring efficient, consistent, and scalable service delivery across the organization and is responsible for assisting in the execution of Talent projects and managing employee data. You’ll be DISRUPTIVE through these duties and responsibilities: Help Case Support: Skillfully address Help Cases within the Workday platform and over the phone line, ensuring timely and high-quality resolutions to general inquiries regarding benefits, payroll, time/attendance, and internal Milwaukee Tool Policies, while maintaining effective communication with employees. Document onsite inquiries and resolutions in the Workday Help case system, maintaining detailed records for future reference. Deliver exceptional customer service to employees, demonstrating empathy, professionalism, and patience in all interactions. Escalate complex or sensitive issues to the HR Help Desk Manager or appropriate HR specialist for further investigation and resolution. Maintain up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent responses to inquiries Complete Workday Inbox Tasks and promptly address pending items. Support employee data audits to ensure data integrity for the business. Assist in employee data pulls to support projects across the business. Employee Onboarding: Assist in the new hire day 1 orientation. Assist in the new hire onboarding process in Workday for all new hires Ensure all necessary materials, technology, and facilities are prepared and available for orientation sessions Work collaboratively with the Talent Acquisition team to provide a successful orientation and onboarding experience for all new hires. Complete the verification of new employee I9 documents and the employer section of the I9 form within the federally mandated timeframes. Resolve any tentative non-confirmations from E-Verify while adhering to E-Verify rules and regulations. Compliance: Maintain employee files in compliance with applicable laws and regulations, including proper filing and retention of I9 documents. Carry out the company’s policies and practices and escalate any concerns that are not in compliance with local, state, and federal laws. Review Background check results and communicate with Talent Management if results are ineligible for hire. Talent Support Assist Talent Learning, Acquisition, and Management with administrative tasks and data reporting as needed. Tasks may include but are not limited to: all employee meetings and event set up, job fairs, retrieving data reports and data entry in HRIS and eLearning systems, and ordering supplies. Fulfill any other duties as assigned.

Requirements

An associate degree in Business Administration or Communications and/or equivalent experience
A demonstrated ability to work in a fast-paced, high-volume environment
An outstanding attention to detail, organization, time management, and follow – up skills
A high level of professionalism, confidentiality, and the ability to work independently as well as on a team
Proficient in Excel

Nice To Haves

At least one year of experience in a similar position is preferred
Previous experience in an office environment
Previous experience in Workday and Kronos/UKG

Responsibilities

Address Help Cases within the Workday platform and over the phone line, ensuring timely and high-quality resolutions to general inquiries regarding benefits, payroll, time/attendance, and internal Milwaukee Tool Policies.
Document onsite inquiries and resolutions in the Workday Help case system.
Deliver exceptional customer service to employees, demonstrating empathy, professionalism, and patience in all interactions.
Escalate complex or sensitive issues to the HR Help Desk Manager or appropriate HR specialist.
Maintain up-to-date knowledge of Talent policies, procedures, and best practices.
Complete Workday Inbox Tasks and promptly address pending items.
Support employee data audits to ensure data integrity for the business.
Assist in employee data pulls to support projects across the business.
Assist in the new hire day 1 orientation.
Assist in the new hire onboarding process in Workday for all new hires.
Ensure all necessary materials, technology, and facilities are prepared and available for orientation sessions.
Work collaboratively with the Talent Acquisition team to provide a successful orientation and onboarding experience for all new hires.
Complete the verification of new employee I9 documents and the employer section of the I9 form within the federally mandated timeframes.
Resolve any tentative non-confirmations from E-Verify while adhering to E-Verify rules and regulations.
Maintain employee files in compliance with applicable laws and regulations, including proper filing and retention of I9 documents.
Carry out the company’s policies and practices and escalate any concerns that are not in compliance with local, state, and federal laws.
Review Background check results and communicate with Talent Management if results are ineligible for hire.
Assist Talent Learning, Acquisition, and Management with administrative tasks and data reporting as needed.
Set up employee meetings and events.
Assist with job fairs.
Retrieve data reports and perform data entry in HRIS and eLearning systems.
Order supplies.
Fulfill any other duties as assigned.