Talent Services Account Manager

isolved•Charlotte, NC

1d•Hybrid

About The Position

This opportunity goes beyond traditional customer service-it's your chance to help shape the future of HR and recruiting in a dynamic, hybrid role. You'll work a standard 40‑hour week (Monday–Friday, 8:00 AM–5:00 PM) with a flexible hybrid schedule: three days in the office and two days working from home. At isolved Talent Acquisition, we're not just a company-we're a driving force in hiring innovation. As part of isolved, a trusted leader in human capital management (HCM), we offer a seamless hiring-to-retention experience that helps businesses attract, hire, and retain top talent effectively. We provide companies with the flexibility to access a standalone talent acquisition solution or a fully integrated HCM platform that connects hiring, HR, payroll, and benefits into one powerful system-isolved People Cloud™. But beyond technology, we're a people-first company! Our "Win As One" motto isn't just a saying-it's how we operate. We believe that a thriving employee experience translates directly to exceptional customer satisfaction, as customers will only love a company if the employees love it first. That's why we foster a culture rooted in performance, teamwork, integrity, and an experience-centric focus where our employees are empowered to be the heroes our clients need. When you join isolved Talent Acquisition, you're stepping into a company that invests in your growth and champions your success, because when our employees win, we all win. Join us as we continue to lead the way in transforming the future of hiring!

Requirements

High school diploma or equivalent
1-3 years of relevant experience in customer service, account management or technical implementation role
Excellent written and verbal communication skills with strong interpersonal abilities
Demonstrated proficiency in multitasking, time management and handling multiple client priorities simultaneously

Responsibilities

Act as the primary liaison between clients and internal teams, guiding them through recruitment workflows.
Maintain compliant processes and managing sensitive information with professionalism.
Lead customized trainings.
Refine job advertisements.
Support candidate screening.
Oversee technical setups-from configuring ATS features to resolving tier‑1 troubleshooting issues.
Dive into data analysis to prepare performance reports, identify engagement risks and recommend improvements that strengthen client retention.
Handle scheduling, documentation, light billing support, and other administrative tasks.