Talent Operations Program Specialist

Pacific Life • Newport Beach, CA

1d • $113,490 - $138,710 • Onsite

About The Position

Pacific Life is seeking a Talent Operations Program Specialist to join its Talent Management team in Newport Beach, California. This individual contributor role supports end-to-end coordination of enterprise talent and development programs, including participant records, scheduling and enrollment, tracking and assessments, reporting, and communications for virtual and in-person events. The specialist serves as a liaison to external learning vendors and a subject matter expert in development program coordination and effective Learning Management System (LMS) use.

The position is part of the People Experience (PX) team within Talent Management and reports directly to the Talent Management Operations Lead. It collaborates with Talent Management colleagues and partners across PX and the broader organization to deliver programs consistently and at enterprise scale.

Requirements

• Bachelor’s degree in HR, Information Technology, Education, Industrial-Organizational Psychology, or a related field.
• 3–5 years of experience in learning and development, organizational development, or talent management.
• Familiarity with learning systems and platforms.
• Ability to engage stakeholders and HR partners.
• Comfort working in a fast-paced, evolving business environment.
• Ability to manage talent programs from concept to close.
• Experience managing multiple complex projects across time zones.

Nice To Haves

• Experience in the insurance or financial services industry.
• Demonstrated strength in operational discipline.
• Strategic thinking and strong project management capabilities.
• Exceptional stakeholder management and communication skills.
• Experience working globally and supporting a matrixed organization.
• An enterprise mindset.

Responsibilities

• Build and execute logistics and processes for global enterprise development programs, including LMS setup and event management, scheduling and enrollment, nominations, communications, pre-work, materials, and attendance and completion records.
• Develop scalable processes across the program portfolio and partner with stakeholders, including People Business Partners and Talent Management Leadership, to execute programs.
• Manage the enterprise-wide participant experience, including communications and inquiries.
• Maintain organized and consistent documentation and repositories in SharePoint or other collaboration platforms.
• Partner with the Cornerstone Learning System Administrator to support system configuration and readiness for global program rollouts.
• Own and monitor participant tracking and produce accurate, consistent attendance, completion, and evaluation reports for stakeholders.
• Raise delivery risks, system issues, and operational concerns to senior team members through regular project or program meetings.
• Partner across People Experience for seamless program delivery, including with People Business Partners, Data and Analytics, and Facilities.
• Work with Talent Development, Talent Enablement, and Organizational Development teams to ensure program calendars and planning maximize learning engagement.

Benefits

• Medical, dental, and vision coverage.
• Wellbeing Reimbursement Account for eligible employees or dependents.
• Paid Time Off, holiday schedules, and Financial Planning Time Off.
• Paid parental leave.
• Adoption assistance program.
• Competitive 401(k) savings plan with company match and an additional contribution regardless of participation.
• Most employees are eligible for additional incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level