Talent Development Specialist

Associated Agencies Inc•Rolling Meadows, IL

3d•Hybrid

About The Position

The Talent Development Specialist supports learning and development activities that help employees build job knowledge and skills. Reporting to the Talent Development Manager, the role uses insurance industry experience to coordinate departmental onboarding, prepare and update learning resources, support live and virtual sessions, and provide routine learning platform support. The specialist works with managers and subject matter experts under the Talent Development Manager’s guidance. Formal training and development experience is not required; the role offers opportunities to learn relevant tools and practices. Relevant insurance industry experience is essential, ideally from working in an insurance brokerage. The specialist helps coordinate onboarding and learning activities, document departmental workflows, maintain eLearning and job aids, support learning sessions and platforms, and track participation, completion, and feedback. The role collaborates with HR, departmental partners, subject matter experts, and external vendors, and communicates progress and raises questions or delays promptly.

Requirements

Relevant insurance industry experience, typically acquired while working as an Account Manager for 3 to 5 years, and a working understanding of insurance terminology, agency operations, or departmental workflows.
Proficiency with Applied Epic.
Ability to explain familiar processes clearly and willingness to build presentation and facilitation skills across in-person, hybrid, and virtual settings.
Experience helping colleagues learn job tasks, explaining processes, documenting procedures, coordinating activities, or supporting onboarding.
Willingness and ability to learn basic training and development practices that support employee performance and growth, with guidance from the Talent Development Manager.
Willingness and ability to learn Articulate 360, including Rise and Storyline, and use approved templates to prepare clear, accessible learning resources.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook, and familiarity with collaboration tools such as Microsoft Teams and SharePoint.
Clear written and verbal communication skills, strong collaboration skills, and the ability to organize job knowledge into clear, usable instructions and resources.
Strong organizational skills, attention to detail, and the ability to coordinate assigned tasks, schedules, and deadlines; ability to follow through and ask for guidance when needed.
Ability to maintain accurate records, prepare basic reports, and protect confidential employee information.

Nice To Haves

Prior experience with Articulate 360, including Rise and Storyline.
Experience with Reach 360 or another learning platform.
Insurance brokerage experience.

Responsibilities

Support talent development initiatives under the Talent Development Manager’s direction by preparing resources, coordinating approved learning activities, and completing assigned follow-up.
Coordinate departmental onboarding schedules, checklists, training activities, and progress updates with managers and subject matter experts.
Use insurance industry knowledge to document departmental workflows, terminology, and common job tasks in clear, practical resources.
Assist with creating, updating, and maintaining eLearning, job aids, presentations, and facilitator materials using approved tools, templates, and guidance.
Learn and use Articulate Rise and Storyline for routine content updates and assigned development tasks.
Support in-person, hybrid, and virtual sessions by preparing materials, coordinating logistics, managing attendance and technology, and assisting with participant activities; lead demonstrations or portions of sessions within areas of knowledge as assigned.
Provide routine support for assigned learning platforms, including user records, approved content uploads, assignments, completion records, standard reporting, and employee access questions; refer technical or configuration issues to the appropriate partner.
Work with subject matter experts to capture job knowledge, confirm technical accuracy, and maintain current resources with documented owners, approvals, and review dates.
Help organize and maintain role-specific onboarding checklists, learning plans, and career development resources established by the Talent Development Manager and business leaders.
Coordinate learning activities supporting onboarding, ongoing skill development, knowledge transfer, and employee development plans.
Coordinate assigned tasks through completion, tracking timelines, communications, stakeholder reviews, session logistics, and follow-up; communicate progress and raise questions or delays promptly.
Collaborate with HR, departmental partners, and external vendors to coordinate learning activities and support internship and other development initiatives as assigned.
Prepare clear learning communications and help maintain accessible resources using established templates and guidance; help employees and managers locate development opportunities and use learning platforms effectively.
Track participation, completion, and feedback; prepare routine reports and share observations or suggested updates with the Talent Development Manager.