Talent Coach

Toptal • Milwaukee, WI

6d • Remote

About The Position

The Toptal network includes thousands of top Engineers, Designers, Finance experts, Project Managers, and more from over 100 countries, working with leading companies on mission-critical projects. The mission of the Talent Coaching team is to ensure the Toptal talent network is performing at its highest level and delivering the highest-quality client service. In joining this team, you will have the opportunity to coach world-class talent from around the globe. You will play a critical role in meeting a clearly established business need, and you’ll grow with our team as we develop and hone our operating processes, measure results, and scale to serve thousands of talents. You will join an entrepreneurial team of career and professional coaches. You will coach talent who have demonstrated performance issues, with the goal of returning each one to good standing. You’ll also deliver workshops and individual coaching sessions to prevent performance and communication issues. This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Requirements

• Bachelor’s Degree is required.
• 3+ years of experience in performance management, in-house coaching, or HR business partner roles.
• Customer Centric Communication. Must have a customer-centric approach as an advocate for talent, be an exceptional communicator, and have outstanding video chat, Slack, and email etiquette.
• Ability to handle feedback sessions while staying objective and steering talent towards productive action.
• Action-oriented coaching style. Ability to distill numerous feedback data points and a detailed talent response down to a clear, actionable plan for talent to execute.
• Decision-making with limited data. You need to be able to expertly follow a process, and when faced with limited data, make decisions that align with team goals and priorities.
• Resourcefulness. You should be a self-starter who thrives on the freedom and accountability that comes with being part of a distributed workforce.
• Adaptability. Our processes and priorities may evolve rapidly. You need to be able to learn and adapt to change quickly.
• Passion. Our goal is to change the way organizations build teams and how the world’s top talent finds opportunities. You have to be passionate about what we do, and be a strong advocate of the change we are driving in the market.
• Continuous Improvement. You need to have an eye for continuous improvement and be open to receiving challenging feedback.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

Nice To Haves

• Experience working with technical talent (e.g. Developers, Designers, etc.) or an understanding of technical skill sets is a bonus.

Responsibilities

• Provide ongoing coaching support for our talent, along with actionable advice on their project management skills, communication, and professionalism.
• Work with talent on a one-on-one basis to address and remediate performance issues with coaching and well-curated resources.
• Investigate talent’s past performance to determine their status within the network.
• Review interview recordings to make sure the talent complies with the platform’s terms.
• Help design and execute live webinars or associated group coaching sessions.
• Evaluate inbound coaching requests; prioritize and determine which coaching method (e.g., face-to-face, technical, group, online learning, etc) is most appropriate based on strategic guidelines and available data.
• Document coaching activities to help us measure impact and scale programs in an ROI-positive manner.
• Monitor existing and emerging processes, identifying creative opportunities for increased efficiency and effectiveness of Talent Coaching team operations.
• Provide performance feedback and coaching to talent face-to-face over Zoom and via email and Slack.
• Review interview recordings to ensure the talent complies with the platform rules, and coach them on the rules.
• Curate and enhance existing resources to share with talent.
• Prepare talent for interviews.
• Help process and prioritize requests for coaching.
• Providing coaching support for complex productivity issues.
• Act as a subject matter expert on the Talent Coaching role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level