Talent Acquisition Manager, RPO (Charlotte, NC)
About The Position
Korn Ferry is seeking a Talent Acquisition Manager to support their RPO client in Charlotte, NC. This role involves the strategic and operational management of recruitment solutions across a cluster of countries in the NAM and LatAM regions. The Talent Acquisition Manager will lead a delivery team of Sr. Recruiters, Recruiters, and Recruitment Coordinators, driving client and recruitment best practices while meeting performance and financial targets. Collaboration with specialist colleagues (D&I, Reporting, CI, etc.) is essential to execute a strategic and operational plan for recruitment delivery success and client objectives. This is a hybrid role requiring 2-3 days per week onsite at the client’s Charlotte, NC location.
Requirements
- 5-10 years of relevant leadership experience in talent acquisition
- Proven track record of senior leadership within talent acquisition and client management within an RPO environment
- International recruitment experience and knowledge
- Proven success of leading teams and KPI/SLA achievement
- Strong Stakeholder management, influencing and negotiation skills
- Exceptional communication, interpersonal, teamwork and organizational skills with the ability to interact effectively at all levels and across diverse cultures
- Self-motivated along with the ability to respond quickly to client requests
- Willingness to adapt to new processes and effectively deal with changes
- Fluency to business proficiency level (both oral and written) in English
- IT proficiency, specifically Excel and PowerPoint
- High School Diploma Required
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Effectively manage RPO operations within the defined cluster, ensuring quality assurance on day-to-day recruitment activities and attainment of deliverables in line with KPIs and SLA’s
- Provide leadership to both onsite and remote workforce across the defined cluster
- Effectively manage stakeholders, build and maintain trust and credibility with key client and internal stakeholders, ensuring expectation setting and clear communication channels
- Maintain awareness of creative sourcing strategies and work closely with the team to develop the best approach for the client
- Act as the initial point of escalation for service delivery related issues in the cluster
- Continually seek opportunities to increase customer satisfaction
- Proactively identify opportunities for continuous improvement and efficiencies in solution execution and make constructive suggestions for change
- Collaborate with specialist colleagues to ensure a clear strategic and operational plan is executed within the cluster
- Prepare and actively participate in client reviews & performance and insights client presentations
- Advise client on market trends, best practices and opportunities for improvement and/or corrective action
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
