R-0157584 TAILOR, Levis®, GARDEN STATE PLAZA, PARAMUS, NJ

Levi Strauss•Paramus, NJ

9d•Onsite

About The Position

Levi Strauss & Co. is seeking a consumer-centric Tailor to deliver a best-in-class tailoring experience and excellent product for consumers. Reporting to the Store Manager, the Tailor performs a range of customer service, sales, and Tailor Shop operations, including basic and technical alterations. The role supports store leadership, helps resolve consumer concerns, educates and trains store teams on Tailor Shop services, and follows Levi’s store policies and procedures. The Tailor also helps consumers select looks based on their needs, current trends, and promotions, and promotes the Levi’s omni experience and Red Tab Loyalty program. This is a full-time position at Levi’s Westfield Garden State Plaza in Paramus, New Jersey.

Requirements

At least 3 years of sewing or tailoring experience.
Strong knowledge of jeans construction.
Thorough knowledge of machines used in sewing denim products.
Proven sewing, tailoring, and textile repair skills, with an understanding of textiles and fabrics.
Thorough understanding of the denim industry and current and upcoming trends.
Strong communication skills, internally and externally.
Fashion savvy and interest in current trends.
Able to manage multiple tasks in a busy environment.
Available to work a flexible schedule, including evenings, weekends, and holidays.
Able to lift up to 40 pounds and regularly stand, walk, kneel, squat, bend, reach overhead, and climb ladders, with or without reasonable accommodation.
Reliable transportation.
At least 16 years old.

Nice To Haves

Formal training in apparel design.

Responsibilities

Perform basic alterations, including hemming, patching and repair, and tapering, as well as more technical alterations requiring specialized equipment or detailed appearance-altering processes.
Provide strong customer service and elevate the consumer experience.
Resolve tailor-related consumer concerns in accordance with company policy and with consumer satisfaction in mind.
Partner with store management on escalated consumer issues.
Educate and train store teams on customer offerings and services provided by the Tailor Shop.
May train Tailors within the district and/or region on Tailor processes and Levi’s Tailoring standards.
Comply with Levi’s Stores policies, procedures, and programs, and follow store management directives.
Suggest looks that reflect current trends and promotions and suit consumer needs, consistent with Levi’s service approach.
Promote the Levi’s omni experience by engaging consumers with the Red Tab Loyalty program.
Handle cash and Tailor Shop merchandise operations and procedures efficiently and in compliance with store policy.