Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC • McClellan Place, CA

4d • Remote

About The Position

TTEC is seeking a remote Tagalog-English Bilingual Healthcare Customer Service Representative to join their team in California. This role focuses on supporting consumers with their healthcare benefit needs by answering questions and resolving issues. The position emphasizes providing an exceptional customer experience through thoughtful engagement and accurate information delivery. Training is instructor-led online, requiring webcam participation, and ongoing support includes individualized coaching and access to free courses.

Requirements

• At least 6 months of customer service experience
• Bilingual in English and Tagalog
• High school diploma or equivalent
• Strong empathy, patience, and attentiveness to customer’s needs
• Comfort working with computer systems and Windows based applications
• A distraction free, designated home workspace
• A secure, high speed wired internet connection (minimum 25 mbps)

Responsibilities

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Benefits

• PTO
• tuition reimbursement
• health and wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED