Tag and Title Coordinator

AAA Mid-Atlantic•Rockville, MD

1d•$21 - $27•Onsite

About The Position

AAA Club Alliance is actively hiring for an experienced full-time Tag & Title Coordinator. This role involves processing driver’s license and vehicle registration applications, answering inquiries about state-specific regulations, and serving as a lead and mentor for title clerks. The coordinator will also manage and resolve rejected applications, up-sell AAA products, and assist with overflow calls for Roadside Assistance. Additionally, they may provide backup support for Cashiering and IDEMIA services.

Requirements

Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and result.
Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
Ability to successfully complete all required training workshops provided for Title Service Agents.
High school diploma or equivalent required
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.

Responsibilities

Process driver’s license and vehicle registration applications
Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
Serve as the lead and mentor of title clerks and oversee that title process is being completed accurately.
Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.
Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely.
Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.