Tag and Title Clerk (In-Store Sales)

AAA Mid-Atlantic•Upper Moreland Township, PA

2d•Onsite

About The Position

AAA Club Alliance is actively hiring for an experienced full-time Tag and Title Clerk to join our dynamic retail environment. In this role, you will be responsible for processing driver's license and vehicle registration applications, answering inquiries about state-specific regulations, and up-selling AAA products. You will also provide backup support for cashiering and IDEMIA services, and answer overflow calls for Roadside Assistance during peak times. This position offers a 37.5-hour work week with no Sundays, and the opportunity to earn incentive pay.

Requirements

Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
Ability to successfully complete all required training workshops provided for Title Service Agents.
High school diploma or equivalent required
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
For Pennsylvania employees: Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.
Ability to successfully complete the Advance Agent Services Training course every two (2) years.

Nice To Haves

Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Responsibilities

Process driver’s license and vehicle registration applications
Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.