Tag & Title Clerk (In-Store Sales)

AAA Mid-Atlantic•Timonium, MD

1d•Onsite

About The Position

AAA Club Alliance is actively hiring for an experienced full-time Tag and Title Clerk. This role is integral to a dynamic retail environment, focusing on delivering exceptional service and driving sales success. The clerk will be responsible for processing driver’s license and vehicle registration applications, providing expert guidance on state-specific regulations, and consistently up-selling and cross-selling AAA products such as new memberships, credit cards, and insurance referrals. Additionally, the position involves answering incoming overflow calls for Roadside Assistance during peak volumes to ensure timely service delivery, and serving as backup for Cashiering and IDEMIA services when applicable. AAA Club Alliance is committed to cultivating a welcoming and inclusive workplace, offering opportunities for career growth and associate fulfillment.

Requirements

Required previous sales and customer service experience, with an ability to drive results and exceed expectations
Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships
Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment
Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment
Ability to successfully complete all required training workshops provided for Title Service Agents
High school diploma or equivalent required
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position

Nice To Haves

Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred

Responsibilities

Process driver’s license and vehicle registration applications
Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications
Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals
Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery
Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable

Benefits

The starting base compensation for this position is $17.18 to $21.97 hourly
This position is eligible to earn incentive pay, with an average payout of $162.00 - $580.00 per month
Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Wide array of benefits that give our Associates piece of mind– even after retirement