Tag and Title Clerk (In-Store Sales)
About The Position
AAA Club Alliance is actively hiring for an experienced full-time Tag and Title Clerk. This role is in a dynamic retail environment where every interaction counts. The position offers the opportunity to unlock sales potential and deliver exceptional service. Store hours are Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM, with a 37.5-hour work week and no Sundays. The starting base compensation ranges from $17.18 to $21.97 hourly, with actual pay adjusted based on experience, location, and other factors. This position is eligible for incentive pay, with an average monthly payout of $162.00 - $580.00.
Requirements
- Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
- Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
- Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
- Ability to successfully complete all required training workshops provided for Title Service Agents.
- High school diploma or equivalent required
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
- This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
- For Pennsylvania employees: Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
- Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.
- Ability to successfully complete the Advance Agent Services Training course every two (2) years.
Nice To Haves
- Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
- Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
Responsibilities
- Process driver’s license and vehicle registration applications
- Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
- Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
- Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
- Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
