Tactical Services Specialist

EXCLUSIVE JETS LLC • Raleigh, NC

2d • Onsite

About The Position

The Tactical Services Specialist is responsible for executing daily flight services for members and charter clients and setting up the following day’s flights. The role provides service to fractional, jet card, owner, consumer, managed aircraft owner, and charter clients, using knowledge of operational impacts, company products and programs, fleets, and internal processes to identify optimal trip solutions.

The specialist works with Operations Command Center colleagues—including the Duty Manager, Scheduling, Crew Scheduling, and Dispatch—and with the Experience Concierge and Member Services teams to support successful flight execution and preparation for the next morning’s flights. The role follows assigned flights for potential issues such as weather, traffic, and ATC delays, and provides timely customer updates when operational issues arise. It requires professional, clear communication, including the ability to deescalate high-intensity situations, manage time and correspondence effectively, and continuously improve through feedback.

This is a full-time, on-site role based in the Raleigh office on a 4-on, 4-off rotation. The position is primarily in a professional office environment with moderate noise. Occasional travel to other company locations, customer sites, or business-related events may be required, and working-hour flexibility may occasionally be needed based on business needs.

Requirements

• High school diploma or equivalent.
• Proven customer service abilities.
• Proven consistency in a fast-paced environment.
• Strong interpersonal communication skills, both oral and written.
• Must be authorized to work lawfully in the United States without sponsorship.
• Must successfully complete a comprehensive background check, including verification of previous employment, education, criminal history, and other relevant information.
• Strong time management, organizational, and prioritization skills.
• Attention to detail, professionalism, adaptability, problem-solving, multitasking, and relationship-management skills.

Nice To Haves

• Associate’s degree in a related field.
• Three to five years of customer service experience, preferably in the aviation industry.
• Experience with Microsoft Office Suites.
• Experience with Airtable or similar web-based productivity tools and CRMs.
• Experience with FlightAware or similar flight-following programs.
• Experience with call center and phone functionality.

Responsibilities

• Provide high-quality service for members and clients across the daily flight schedule, including fractional, jet card, owner, consumer, managed aircraft owner, and charter clients.
• Use knowledge of operational impacts, company products and programs, fleets, and internal processes to provide optimal trip solutions.
• Collaborate with Operations Command Center team members and Experience Concierge and Member Services teams to execute day-of flights and set up the following morning’s flights.
• Monitor assigned flights for potential operational issues, including weather, traffic, and ATC delays.
• Provide timely updates regarding flights that are experiencing or may experience operational issues.
• Communicate professionally with customers through phone and written communications, including deescalating high-intensity situations.
• Manage time, organization, business needs, and client correspondence efficiently.
• Keep abreast of best practices and promotional trends and continuously improve through feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED