TABLE GAMES SUPERVISOR

Tamaya Enterprises Inc. d • Santa Ana Pueblo, NM

18h • Onsite

About The Position

Monitor dealer and customer gaming activity on an assigned group of tables.

Requirements

• Preference is given to qualified Santa Ana Tribal Members.
• Associate Degree or four years experience in similar position with a minimum of two years dealing experience may be substituted.
• Supervisory experience preferred.
• Excellent interpersonal, customer service and communication skills.
• Bi-lingual and multi-cultural experience preferred.
• Computer proficiency with Microsoft Word and Excel software.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license.
• Strong numerical or statistical aptitude.
• Strong mathematical skills.
• Proven ability to provide outstanding customer service.
• Must be a Team Player.
• Pleasant, polite manner for dealing with the public as well as staff.
• Good customer service, verbal and written communication skills.
• Display strong verbal and written communication skills
• Proven ability to handle conflict situations
• Proven ability to multi-task in a high energy, customer oriented environment

Nice To Haves

• Supervisory experience preferred.
• Bi-lingual and multi-cultural experience preferred.

Responsibilities

• Monitor guests and employees during table game play.
• Greets guests in friendly, courteous and professional manner.
• Monitors customer transactions.
• Motivates and manages a culturally diverse table games staff.
• Trains dealers and evaluates job performance.
• Monitors floor activity, protects the pit bankroll, the playing public and the casino’s assets.
• Initiates and supervises table games fills and credits.
• Opens and closes table chip bankrolls.
• Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31), for the Table Games and Card Games Department.
• Rates table games customer play and identifies high dollar action.
• Settles customer disputes in the table games pit.
• Performs basic administrative duties as assigned by the Table Games Shift Manager.
• May assume a dealer’s duty, as necessary.
• Calculates winnings to verify payment made by dealer.
• Adheres to all regulatory, departmental and casino policies and procedures, and to the casino ICS.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree