Table Games Supervisor

SARACEN DEVELOPMENT LLC•Pine Bluff, AR

1d•Onsite

About The Position

The Pit Supervisor shall be responsible for the Games Protection and overall operation of all Table Games and Pit Personnel in the assigned area. Pit Supervisors must adhere to the Table Games Department policies and procedure. All functions are to be performed within the guidelines of the Downstream Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be a minimum of 21 years of age or older upon employment.
High school diploma or equivalent required.
Candidate shall have at least three (3) years Table Games experience in all games offered at SCR (BJ, MB and all carnival games).
Applicants must have the ability to become proficient in all games offered in the table games department within 90 days.
Must possess very good oral and written communication skills.
Must have the ability to deal effectively and interact well with all Guests and Employees.
Must have strong communication skills when dealing with other departments as it pertains to the Table Games Department.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner according to SCR standards.
Must be able to obtain and maintain a valid gaming license.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and oral cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.
Availability: Regularly include early morning, evening, weekend shifts and holidays as assigned work schedules including training and/or meetings.

Nice To Haves

Candidate shall preferably have at least three (3) years’ experience as a full-time Floor Supervisor, or Dual Rate Supervisor, or a combination of both.
Candidate should have previous supervisory experience in order to effectively motivate and direct the work of other personnel.

Responsibilities

Responsible for the accountability of chips, cards, and all gaming equipment for each designated area by maintaining a proper log.
Evaluate and monitor Table Games Dealers and Supervisors for efficiency while they are performing their daily job duties, ensuring compliance with Table Games Procedures and Internal Controls.
Oversee Table Games Supervisors/Dealers for Disciplinary actions, upward mobility recommendations and enforcement.
Monitor all Table fills/credit requests.
Monitor cash and chip transactions between dealers and patrons to ensure highest integrity.
Monitor all unusual activity between Pit Personnel and patrons for possible collusion and relay such information to the proper levels.
Communicate all suspicious play and activity of patrons defrauding SCR in a timely manner.
Assist the Security Department and Shift Manager in warning or ejecting persons from the Table Games who are causing a disturbance.
Attend all games protection education and other company directed training when deemed necessary by management.
Maintain accurate attendance records for all subordinates.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times, while maintaining a professional work environment with supervisors and staff.
Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
Attend all necessary training and meetings.
Evaluate employee performance and provide feedback to the Table Games Shift Manager.
Comply with all Title 31 requirements.
Assist in other projects as directed.
Act as a role model and present oneself as a credit to Saracen Casino Resort and the Table Games Department.