Table Games Pit Manager - Greensburg

Live! Casino Pittsburgh•Greensburg, PA

23h•Onsite

About The Position

The Casino Pit Manager is accountable and responsible for overseeing the smooth operation of the casino table games. This role is responsible to the Casino Shift Manager for successful performance of assigned duties and for the supervision and performance of Dual-Rate Pit Managers, Floor Supervisors, Dealers, and Dual-Rate Dealers. The Pit Manager assists and advises other departments and company personnel as necessary to assure the success of the table games and the company overall. This role is responsible for supervising, floor management of dealers, and other subordinates in the pit area, ensuring correct procedures are followed on table games. The Pit Manager manages the request for fills/credits, player ratings, keeping track of markers, and rundowns for the entire pit. They analyze customer play for cheating, scams, counters, and any unusual or suspicious variations of play, and monitor rated players for input into the database tracking system. Reviewing staffing levels to maintain operational effectiveness, delegating authority, assigning responsibilities, and developing staff through interviews, hires, evaluations, and disciplinary actions are also key functions. The Pit Manager reviews departmental financial data, table game activities, and promotional status with the Table Games Shift Manager, and meets with departmental directors and managers as necessary. Providing excellent customer service and ensuring the safety and security of guests and employees, including managing processes and programs to effectively control and reduce loss time injuries, are critical aspects of this role. Other duties as assigned.

Requirements

Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
Through various oral and written reports.
Through achievement of performance goals.
Management abilities demonstrated in managing the table games operations.
Maintain interpersonal working relationship among all personnel.
Oral and written communication skills.
Public relations and customer service skills.
Willingness to assume responsibility relative to the performance of the table games.
Obtainment of departmental budget and goals.
Effective managing of the staff.
Accuracy in completing assigned duties, paperwork, and reports.
Must be proficient with all Microsoft software products.
Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems.
Knowledgeable of specified games and gaming regulations.
Ability to add monies and chips.
Knowledge of theft techniques.
Good public relations/guest service skills.
Ability to perform assigned duties under frequent time pressure in an interruptive environment.
Ability to accurately complete paperwork and forms.
Complete, perform and understand basic mathematical functions.
Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
Complete knowledge of all facilities available to guests on property.
Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.
Ability to maintain mental concentration for significant periods of time.
Five (5) to seven (7) years of experience as a dealer, floor person, and or supervisor with a Four (4) year degree in a related field or equivalent work experience.
Must be able to acquire and maintain the State Gaming License required for the position.

Responsibilities

Responsible to the Casino Shift Manager for successful performance of assigned duties.
Responsible for the supervision and performance of the Dual-Rate Pit Managers, Floor Supervisors, Dealers, and Dual-Rate Dealers.
Assists and advises other departments and company personnel as necessary, to assure the success of the table games and the company overall.
Responsible for supervising, floor management of dealers, and other subordinates in the pit area and ensuring correct procedures are followed on table games.
Manages the request for fills/credits, player ratings, keeping track of markers, and rundowns for the entire pit.
Analyzing customer play: cheating, scams, counters, and any unusual or suspicious variations of play.
Monitors rated players for input into data base tracking system.
Review staffing levels to maintain operational effectiveness.
Delegate authority and assign responsibilities.
Development of staff, interviews, hires, evaluations, and disciplinary actions.
Review departmental financial data.
Review table game activities and promotional status with the Table Games Shift Manager.
Meet with departmental directors and managers as necessary.
Provide excellent customer service.
Ensure the safety and security of guests and employees, manages processes and programs to effectively control and reduce loss time injuries.
Other duties as assigned.