Pit Manager Table Games

Rivers Casino Careers•Schenectady, NY

1d•Onsite

About The Position

Monitors Table Game activities in an assigned pit area to ensure the integrity and orderly operation of Table Games in accordance with department, company policy and procedure and state regulations, while ensuring a superior level of guest service.

Requirements

Must be 21 years of age or older
High School diploma or equivalent
Five or more years related experience
Knowledge of table games math, procedures, game protection, regulations and training requirements
Knowledge of Table Games, ie: Blackjack, Craps, Roulette and specialty games
Must have strong leadership skills with a clear focus on guest service and team member relations as a priority
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Must possess excellent customer relations and communication skills
Ability to obtain and maintain all necessary licensing

Responsibilities

Maintains game security and protects company assets at all times
Engages guests during their play and develops relationships to create customer loyalty and repeat visits
Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction
Responsible for the daily replenishment and pick up of card and dice drawers and the accuracy of the Card and Dice Room inventory
Responsible for assisting Security with Table Drops, including the dual-access key to the trolley
Manages staffing levels according to volume of business
Enforces all games procedures and policies
Prepares necessary shift and other reports
Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations
Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the New York State Gaming Commission regulations and guidelines
Discretionary ability to extend complementary services in accordance with the approved comp matrix
Monitors player ratings
Takes chip inventory of all tables in assigned area
Stocks pit and ensures equipment is in good working order
Monitors the volume of play and makes adjustments accordingly
Responsible for fills and credits required during the operation of supervised games
Oversees Table Games Supervisors and/or Dealers and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Assists with time keeping and related payroll processes to ensure accurate and timely payment to all team members
May train employees; plans and assigns work area; appraises performance; initiates employee commendations and discipline, addresses and resolves customer and/or team member concerns and complaints
Evaluates supervisors and dealers for efficiency and customer service
Performs all other duties as assigned